If a device you don't recognize has signed in to your 1Password account

Learn how to secure your 1Password account if you’re concerned about an unknown device.

If you receive an email from 1Password that a new device has accessed your 1Password account and you don’t recognize the device, you can take steps to identify the device and secure your account, if necessary.

Important

If you use 1Password as part of a team, contact your administrator for help.

Secure your 1Password account

Try to sign in to your account on 1Password.com in a web browser.
1. If you can sign in to your account on 1Password.com, continue to step 2.
2. If you can’t sign in to your account on 1Password.com but you can unlock the 1Password app on at least one of your devices, continue to step 2.
3. If you can’t sign in to your account on 1Password.com or unlock the 1Password app on any of your devices, contact 1Password Support for help.

Step 2: Verify your trusted devices and browsers

You can check which devices have signed in to your 1Password account on 1Password.com or in the 1Password apps. If you find any devices you don’t recognize, deauthorize them.

On 1Password.com

Sign in to your 1Password account on 1Password.com.
Select your name in the top right corner and choose My Profile.
Locate the Trusted Devices and Browsers section in your profile.
1. If you recognize the devices in the list, you can stop here.
2. If you find any devices you don’t recognize, select next to the device and select Deauthorize Device. Then continue to step 3.

In the 1Password apps

Open and unlock 1Password.
Select the icon for your account or collection at the top of the app window and choose Manage Accounts.
Select your account, then choose Trusted Devices and Browsers.
1. If you recognize the devices in the list, you can stop here.
2. If you find any devices you don’t recognize, select next to the device and select Deauthorize Device. Then:
  1. If you can sign in to your account on 1Password.com, continue to step 3.
  2. If you can’t sign in to your account on 1Password.com, contact 1Password Support for help.

Step 3: Change your 1Password account password and Secret Key

If you found trusted devices or browsers you don’t recognize, follow these steps from the My Profile section of your 1Password.com account:

Select Regenerate Secret Key and follow the onscreen instructions to change your Secret Key.
Download a new copy of your Emergency Kit when prompted, but don’t fill in the account password field yet.
Select Change Password and follow the onscreen instructions to change your 1Password account password. You’ll be prompted to download another copy of your new Emergency Kit, but you’ll only need to use one.
Choose either copy of your new Emergency Kit and fill in your new account password. Then save your completed Emergency Kit and store it safely.

The next time you access 1Password on your devices, you’ll need to reauthorize them with your new account credentials.

You can optionally turn on two-factor authentication to use an authentication code or security key to sign in to your 1Password account, in addition to your account password and Secret Key.

Learn more about how to keep your 1Password account secure.

Protect your data

If you’re concerned an untrusted device had access to your 1Password account, or you want to take preventative measures to increase your digital security, there are steps you can take to protect your data.

Use the tools built into 1Password to help secure all your accounts:

Use Watchtower to alert you about data breaches or security problems with the items you have saved in 1Password.
Use the password generator to generate strong, unique, and random passwords for all your accounts.
Use 1Password for multi-factor authentication, to fill one-time passwords or to use passkeys in your browser.

Make sure your devices are secure and healthy:

Keep your devices, apps, and browsers up to date to make sure you have the latest security patches and updates, including the 1Password desktop app and the 1Password browser extension.
Turn on the built-in system firewall protection on your devices to help block unauthorized access to your device and protect against threats.
Scan your devices for malware using a reputable antivirus program to detect and remove any malicious programs.

For more tips, learn how to guard against data breaches and protect your passwords , and how 1Password keeps your data safe .

Get help

If you can’t sign in to your account on 1Password.com or if you have any questions about the devices signed in to your 1Password account, contact 1Password Support for help.