1Password started to collect usage data in team and business accounts on November 20th, 2024.
1Password’s telemetry system helps us make 1Password better for everyone without compromising on our commitment to protect your team’s privacy. Telemetry usage data helps us understand how 1Password Business and Teams perform and how we can improve reliability and support.
- Telemetry usage data never includes vault contents or other Secure Data. For more information, see our Privacy Notice.
- When usage data sharing is turned on, 1Password collects limited technical and usage information needed to improve product performance, reliability, and user experience.
In 1Password Teams and Business, usage data sharing is turned on by default. If you’re an owner, you can opt out of sharing your team’s data at any time.
About telemetry at 1Password
1Password’s telemetry system is designed to help us make informed decisions about how to improve 1Password while continuing to protect your privacy. We use telemetry information to understand how features are used, identify issues, and develop improvements that make 1Password easier to use and more reliable for your team.
Participation in telemetry is optional. If you’re an owner, you can choose to stop sharing your team’s usage data at any time.
The information your team saves in 1Password is yours. 1Password can’t see or collect details on the passwords, credit cards, or other encrypted information your team stores in their vaults. When telemetry is turned on, 1Password collects limited technical and usage data about actions your team takes in the 1Password apps.
Telemetry data helps us understand how 1Password performs and where we can improve reliability and functionality. Product usage telemetry data never includes vault contents or other Secure Data.
Learn more about our approach to privacy and data handling in our Privacy Notice.
What we don’t collect
1Password doesn’t have access to the encrypted information your team stores in your 1Password account. All passwords, usernames, and other saved item fields remain private.
What we collect
When telemetry is turned on, 1Password may collect information about how your team interacts with the app to help us improve reliability, performance, and feature design. For example, we may collect data when your team:
- Unlocks 1Password.
- Creates a new item.
We may also collect a small amount of associated technical metadata alongside these events, such as the type of device, type of account, and version of 1Password used to complete the action.
How to stop sharing your team’s data
If you’re an owner in a team or business account, you can decide to stop sharing your team’s usage data at any time:
- Sign in to your account on 1Password.com and select Settings in the sidebar.
- Turn off Share anonymized 1Password usage data for all users.
If you stop sharing your team’s usage data, your choice will be applied across all your team member’s devices the next time they unlock 1Password.
Any previously collected raw data will be deleted 21 days from the date it was collected, and no new data will be collected going forward.
Get help
Only people in the Owners group can decide to turn off participation in telemetry. Team members can’t choose to opt out of telemetry in their work accounts individually.
Learn how telemetry works if you’re signed in to both a work and personal account on the same device.
Learn more
- Individuals and families: How to share your usage data with 1Password
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