Resetting 1Password will delete your vaults, items, and settings. Before you start over, you can try to resolve some issues you may be having. Learn what to do if:
- you forgot your Master Password or you can’t unlock 1Password
- you can’t sign in to your account on 1Password.com
- Open 1Password.
- Choose Help > Troubleshooting > Reset All 1Password Data and follow the onscreen instructions.
The next time you open 1Password, you’ll be asked to create a new vault or sign in to your account. You can also use existing 1Password data that you might have on another computer or device.
- On the Home screen, touch and hold 1Password until it jiggles.
- Tap the in the top left corner. If you see “Deleting 1Password will also delete all of its data”, tap Delete.
Restart your device:
Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Download 1Password on the App Store and open the app.
To delete data from iCloud
Removing your 1Password data from iCloud will affect all other devices you may be syncing with.
Open 1Password and create a new vault during setup as if this is your first time using the app. Tap Settings > Advanced > Erase iCloud Data. Then you can sync with iCloud again without any of your old data.
- Open 1Password and choose 1Password menu > Exit.
Select the Start button, copy and paste the following into the search box, and press Enter:
The next time you open 1Password, it will be as if you’re opening the app for the first time.
If you have a 1Password membership and need to reset your account on 1Password.com, contact 1Password Support for help.