Account management

If you can’t sign in to your 1Password account

Get help signing in to your 1Password account, like when you can’t find your Secret Key or don’t know the sign-in address for your team.


If you see a Primary vault in the 1Password apps, you may not have an account yet. You can migrate your existing data to a 1Password account.

To sign in to your 1Password account on the web or in the apps, you need a 1Password membership. Sign in at

If you’re having trouble signing in

Make sure all your details are correct. If you’re not sure, you can find them in your Emergency Kit:

  • Email address. If you have multiple 1Password accounts and email addresses, make sure you’re using the email address you used to sign up for this account.
  • Secret Key. If you have multiple 1Password accounts, make sure you’re using the right Secret Key for this account. Can’t find your Secret Key?
  • 1Password account password. If you have multiple 1Password accounts or vaults, make sure you’re using the right password for this account. It may not be the same password you use to unlock 1Password on your computers or mobile devices. Can’t remember your account password?

If you created your account on or, make sure you’ve selected the correct region.
Choose the region where you created your 1Password account

If you’re asked for a sign-in address

Team and business accounts have their own unique web address on If you don’t know yours:

  1. Go to
  2. Click Find my account.
  3. Enter the email address associated with your team account.

You can also find your sign-in address in your Emergency Kit.

If you don’t have a team or business account, and you’re asked for your sign-in address, enter,, or depending on the region you chose when you created your account.

Get more help

If you still can’t sign in, make sure 1Password isn’t experiencing an outage that could prevent you from signing in. If there are no reported incidents or outages, contact 1Password Support. We’ll never ask you for your account password, Secret Key, or Emergency Kit.

Still need help?

If this article didn't answer your question, contact 1Password Support.