About the message
In macOS Catalina and later, 1Password needs permission to scan Setup Codes and one-time password QR codes. When you attempt to scan one for the first time, you’ll be asked to grant 1Password access to record your screen.
![The macOS prompt that says '1Password would like to record this comptuer's screen and audio.'](https://i.1password.com/media/open-system-settings.png)
1Password never saves any screen or audio recordings, and no information ever leaves your computer.
What you should do
To grant 1Password access to scan Setup Codes and QR codes:
- When you’re asked to grant access, click Open System Settings.
- Click to turn on 1Password.
- Click Quit & Reopen.
![](https://i.1password.com/media/screen-recording-prompt-ventura.png)
Important
You won’t be able to scan Setup Codes or QR codes until you restart 1Password.
Get more help
If nothing happens when you scan a code, make sure 1Password still has access to your screen:
- Choose Apple menu > System Settings.
- Click Privacy & Security in the sidebar, then click Screen Recording in the list.
- Click to turn on 1Password.
- Click Quit & Reopen.