Teams and Businesses

If you’re having trouble with 1Password SCIM Bridge

Get help when you’re having trouble connecting your identity provider to the SCIM bridge.

Check the status of 1Password SCIM Bridge

If you’re not sure what the problem is, first check the 1Password SCIM Bridge status page. You’ll see any problems the SCIM bridge has found, and you can download logs that contain detailed activity information.

In your browser, enter the address where you’ve configured the SCIM bridge (for example: https://scim.example.com) and authenticate using your OAuth bearer token.

If you lose your bearer token or session file

Your SCIM bridge bearer token and scimsession file are cryptographically linked. If you lose either one, visit the Integrations page and click Regenerate Credentials. Then redeploy the SCIM bridge.

If you change the account details for your Provision Manager account

If you change the password, Secret Key, or email address for the account you created for provision management, you’ll need to deactivate your current provisioning integration, then redeploy the SCIM bridge.

If you use two-factor authentication and see the “AuthWrap failed to generateNewSession” log message

If you see “AuthWrap failed to generateNewSession” in the SCIM bridge log, and you use Duo or 1Password Advanced Protection to enforce two-factor authentication, turn off provisioning, then redeploy the SCIM bridge.

If you see the “Your current location or network is blocked by an account firewall rule” log message

If you see “Your current location or network is blocked by an account firewall rule” in the SCIM bridge log, change your firewall rules to allow the SCIM bridge to access your 1Password account.

If your SCIM bridge is deployed on a cloud provider, you may not be able to connect if you use the Anonymous IP rule to deny Cloud Providers. To allow access for the SCIM bridge if it has a static outbound IP address, add an IP rule to allow it. Otherwise, remove Cloud Providers from the Anonymous IP rule.

If you change a team member’s email address in your identity provider but they don’t get a confirmation email

If you change a team member’s email address in your identity provider but they don’t get a confirmation email, make sure the domain for the new email address is in the sign-up link allowed domains list on your Invitations page.

If the health monitoring service can’t contact the SCIM bridge

The health monitoring service for 1Password SCIM Bridge is provided by Checkly. You’ll need to make the SCIM bridge available to Checkly to use health monitoring.

If you’re not able to allow traffic from Checkly to access the SCIM bridge, you can turn off health monitoring from the provisioning settings page on 1Password.com.

If a team member doesn’t receive their automated provisioning invitation email

If a team member doesn’t receive their initial invitation email, and it isn’t being blocked by your email server’s spam filter, make sure your identity provider is configured to create team members' email accounts before provisioning services to them. Future automated emails from 1Password, including attempts to resend an invitation, may not be delivered successfully if an initial invitation is sent to an inactive email account.

To find out if team members' email accounts are configured before services are provisioned, contact your identity provider.

If you think an invitation was sent to a team member before their email account was created, and you’ve already tried to resend it, contact 1Password Support for help.

If a team member is pending provision and can’t sign in

If a recently provisioned team member can’t sign in after creating their account password, it may be because the SCIM bridge was restarted after they were provisioned but before they were confirmed. Their status will be “Pending Provision”.

To resolve the issue, enter the address where you’ve configured the SCIM bridge (for example: https://scim.example.com) in your browser. Then authenticate using your OAuth bearer token, which will start the Provision Watcher service and automatically confirm them.

If you still need help

For more information about the SCIM bridge, contact your 1Password Business representative.

If you have questions about how your identity provider is configured, contact their support team for help. You can include 1Password Support in correspondence with your identity provider if you have questions related to the SCIM bridge.

To get help and share feedback, join the discussion with the 1Password Support Community.

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Still need help?

If this article didn't answer your question, contact 1Password Support.

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