Recover accounts for family or team members

When you recover an account for someone:

• They’ll receive a new Secret Key and create a new 1Password account password.

If your team uses Unlock with SSO, they'll be able to set up their trusted devices again.

You can recover accounts for other people if:

• you’re a family organizer
• you’re a team administrator or owner
• you belong to a group that has the “Recover Accounts” permission

You can’t recover your own account, so make sure at least two family or team members can recover accounts. That way, if you can’t sign in, someone will be able to help you. Learn how to add a family organizer or implement a recovery plan for your team.

Begin recovery

You can recover an account for someone at any time. Just keep in mind that after they create a new account password, they won’t be able to access their account until you complete the recovery.

To begin recovery:

1. Sign in to your account on 1Password.com.
2. Click People in the sidebar.
3. Click the name of a person, then click Begin Recovery below the person’s name.

The person whose account you’re recovering will get an email from 1Password. When they click “Recover my account” in the email, a page will open in their browser. Then they’ll get a new Secret Key and create a new account password.

Complete recovery

After your family or team member has created their new account password, you’ll be notified by email that a recovery is awaiting completion. Click “Complete account recovery” in the email. A page will open in your browser with the person’s details. Click Complete Recovery.

Your family or team member will need to save a new Emergency Kit, then:

• If they can’t unlock 1Password after recovery is completed: They’ll need to reset the 1Password apps on their devices, then sign in to their account again. Learn how to start over.

• If they can unlock 1Password after recovery is completed: They’ll need to sign in again on all their devices.

Complete multiple recoveries

You’ll see notifications for any pending recoveries when you sign in to 1Password.com. To complete all the recoveries at once:

1. Click People in the sidebar.
2. Click the filter to the right of the search field and choose Recovery Pending.
3. Select the checkboxes next to the accounts you want to recover.
4. Click Actions and choose Complete Recovery.

Learn more

• If you forgot your 1Password account password or you can’t unlock 1Password
• If you can’t find your Secret Key or Setup Code
• 1Password Emergency Kit
• 1Password Security Design White Paper  
• Turn on two-factor authentication for your 1Password account