Account management

Generate and use recovery codes

You can use a recovery code to regain access to your 1Password account if you can’t sign in.

Tip

Generating and managing recovery codes on 1Password.com is currently limited to individual accounts. Family account users can generate recovery codes using the beta version of the 1Password apps but won’t be able to manage codes on 1Password.com.

When you generate a recovery code:

  • Your sign-in details will stay the same. The recovery code serves as a backup if you can’t sign in to 1Passowrd with your account password and Secret Key.
  • You’ll be able to use your recovery code to regain access to your account on 1Password.com.
  • You’ll be able to manage your recovery code on 1Password.com and through the 1Password apps.

When you use a recovery code:

  • You’ll need access to the email address associated with your 1Password account to verify it’s you.
  • You’ll receive a new Secret Key and create a new 1Password account password.
  • You’ll be able to access all the data you had before.
  • You’ll need to sign in again on all your devices once recovery is complete.
  • If you previously enabled two-factor authentication for your account, it will remain turned on.
  • Your recovery code will stay valid for future use.

Generate a recovery code

You can generate a recovery code for your individual account on 1Password.com and through the 1Password apps. If you’re using a family account, you’ll only be able to generate a recovery code using the beta version of the 1Password apps.

Generating a recovery code doesn’t activate recovery mode. You can use the recovery code at any time if you can’t sign in to your 1Password account.

Important

Store your recovery code in a safe and accessible place so that you can always regain access to your account.

In the apps

  1. Open and unlock the app.
  2. Select your account or collection at the top of the sidebar and choose Manage Accounts.
  3. Choose your account and then select Sign-in & Recovery.
  4. Select Set up recovery code and follow the onscreen instructions.
  1. Open and unlock the app.
  2. Select the icon for your account or collection at the top left and choose Manage Accounts.

    If you're using an iPad, tap your account or collection at the top of the sidebar.

  3. Choose your account and then select Sign-in & Recovery.
  4. Select Set up recovery code and follow the onscreen instructions.
  1. Open and unlock the app.
  2. Select your account or collection at the top of the sidebar and choose Manage Accounts.
  3. Choose your account and then select Sign-in & Recovery.
  4. Select Setup recovery code and follow the onscreen instructions.
  1. Open and lock the app.
  2. Select the icon for your account or collection in the top right and choose Manage Accounts.

    If you're using a tablet, tap your account or collection at the top of the sidebar.

  3. Choose your account and then select Sign-in & Recovery.
  4. Select Set up recovery code and follow the onscreen instructions.
  1. Open and unlock the app.
  2. Select your account or collection at the top of the sidebar and choose Manage Accounts.
  3. Choose your account and then select Sign-in & Recovery.
  4. Select Set up recovery code and follow the onscreen instructions.

On 1Password.com

Help

Generating a recovery code on 1Password.com is currently limited to individual accounts. If you’re using a family account, follow the steps above to generate a recovery code using the beta version of the 1Password apps.

  1. Sign in to your account on 1Password.com.
  2. Select your name in the top right and choose My Profile.
  3. Select Set up recovery code and follow the onscreen instructions.

Manage your recovery code

You can delete or replace a recovery code for your individual account on 1Password.com or in the 1Password apps. If you’re using a family account, you’ll only be able to manage a recovery code using the beta version of the 1Password apps.

If you use a passkey to unlock 1Password, you must always have a recovery code and will only see the option to replace a code.

If you delete your recovery code, you won’t be able to recover your 1Password account if you lose your account details.

Replacing a recovery code will invalidate your previous code and you’ll need to save a copy of your new recovery code.

In the apps

  1. Open and unlock the app.
  2. Select your account or collection at the top of the sidebar and choose Manage Accounts.
  3. Choose your account and then select Sign-in & Recovery.
  4. Select beside your recovery code and choose either Delete or Replace recovery code. Confirm your choice when prompted.
  1. Open and unlock the app.
  2. Select the icon for your account or collection at the top left and choose Manage Accounts.

    If you're using an iPad, tap your account or collection at the top of the sidebar.

  3. Choose your account and then select Sign-in & Recovery.
  4. Select the ellipsis icon beside your recovery code and choose either Delete recovery code** or **Replace recovery code**. Confirm your choice when prompted.
  1. Open and unlock the app.
  2. Select your account or collection at the top of the sidebar and choose Manage Accounts.
  3. Choose your account and then select Sign-in & Recovery.
  4. Select beside your recovery code and choose either Delete or Replace recovery code. Confirm your choice when prompted.
  1. Open and lock the app.
  2. Select the icon for your account or collection in the top right and choose Manage Accounts.

    If you're using a tablet, tap your account or collection at the top of the sidebar.

  3. Choose your account and then select Sign-in & Recovery.
  4. Select beside your recovery code and choose either Delete recovery code or Replace recovery code. Confirm your choice when prompted.
  1. Open and unlock the app.
  2. Select your account or collection at the top of the sidebar and choose Manage Accounts.
  3. Choose your account and then select Sign-in & Recovery.
  4. Select beside your recovery code and choose either Delete or Replace recovery code. Confirm your choice when prompted.

On 1Password.com

Help

Managing a recovery code on 1Password.com is currently limited to individual accounts. If you’re using a family account, follow the steps above to manage a recovery code using the beta version of the 1Password apps.

  1. Sign in to your account on 1Password.com.
  2. Select your name in the top right and choose My Profile.
  3. Select beside your recovery code and choose either Delete or Replace recovery code. Confirm your choice when prompted.

Recover your account

You can use your recovery code on 1Password.com to regain access to your account and create new sign-in details. Make sure you have access to the email address associated with your 1Password account for account recovery.

Tip

If you’ve just completed a recovery for your account, learn how to sign back in to 1Password on your devices.

To recover your account:

  1. Open your browser and navigate to the 1Password.com sign in page.
  2. Select Having trouble signing in?
  3. Select Use Recovery Code.
  4. Enter your recovery code and select Next.
  5. Enter the verification code sent to the email address associated with your 1Password account and select Next.

    If you don’t receive a verification code select Send new code.

  6. Choose a new strong account password and select Next.
  7. Download a copy of your Emergency Kit. This will contain your new Secret Key which you’ll need to sign back in on your devices.

Your recovery code is reusable and will remain valid after it’s used. Store it in a safe and accessible place so that you can always regain access to your account.

Get help

  • Generating and using recovery codes is currently not available for team and business accounts.
  • You won’t be able to use a recovery code if you have an active 1Password session or have recently signed in.
  • If you don’t have access to the email address linked to your 1Password account, contact 1Password Support for help.

Still need help?

If this article didn't answer your question, contact 1Password Support.

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