1Password for Managed Service Providers (MSPs) uses consumption-based billing, which allows you to:
- Only pay for the seats you use, calculated at the end of each billing period (in-arrears).
- See net usage throughout the billing period, updated daily.
- View previous invoices and a projection of the upcoming one.
To get started, sign in to your MSP account on 1Password.com, then choose Billing and Seats in the sidebar.
Payment methods
You can add and manage payment methods on the Payments tab of your Billing and Seats page. Learn more about how to add, remove, or update a payment method.
Seats and usage
To find your seat usage, choose the Usage tab on your Billing and Seats page.
- A seat is any active user in an account, whether a team member or guest.
- Usage is calculated at the end of each day and prorated. Net usage is calculated by taking the sum of each day’s usage and dividing it by the number of days in the billing period.
- 1Password for MSPs includes 5 internal use licenses for your own team. Additional internal seats are paid based on usage.
You can filter usage data by company or date. Usage data is available for the entire history of your MSP account.
Upcoming usage projections
To view a snapshot of upcoming usage, scroll to the “Usage snapshot” section on the Payments tab of your Billing and Seats page.
The projection is calculated as your current usage if it were to continue until the end of the billing period. If you add or remove seats during the period, the projection will update automatically.
View and manage invoices
To view your invoices, choose the Invoices tab on your Billing and Seats page, then select View Invoice beside an invoice. Your own team’s usage will be at the top, separate from the usage of accounts you manage. Beside the total at the bottom of the invoice, you’ll see its status:
- Paid: The invoice has successfully been paid.
- Unpaid: Payment was attempted using your payment method, but was unsuccessful. We’ll try again.
- Expired: Payment was attempted multiple times and was unsuccessful. Your account is frozen.
You can change who receives invoices for your MSP account or add email addresses for anyone else who should receive them. Invoice recipients aren’t required to be part of your 1Password account. Choose Invoice Settings, then update the fields and choose Save Settings. Future invoices will be sent as PDF attachments to any email addresses you add.
Get help
Your managed accounts will be billed through your account, so if any of your clients have questions about 1Password billing, they should reach out to you for help.
If your account is frozen, you’ll need to reactivate your subscription for you and your managed companies to continue using 1Password. Make sure your payment method is active to prevent your account from being frozen.
If you want to cancel your subscription, contact 1Password MSP Support.
If your company is exempt from sales tax, learn how to request removal of tax.