Account management

Manage your 1Password subscription on 1Password.com

You can manage and cancel your subscription, add payment methods, and view invoices on 1Password.com.

Help

If you started your subscription using an in-app purchase on your Mac, iPhone, or iPad, you’ll manage your subscription with Apple instead.

If you started your subscription using an in-app purchase on your Android device, you’ll manage your subscription with Google instead.

Manage your subscription

To manage your 1Password subscription, sign in to your account on 1Password.com, then click Billing in the sidebar.

On the Billing page, you’ll see information about your:

  • Subscription status and plan
  • Billing frequency
  • Subscription renewal date
  • Payment method
  • Invoices

If you don’t see the Billing page and you’re part of a 1Password family or team account, you may not have permission to manage billing. You can manage the subscription for your family or team account if you’re a family organizer, team owner, or part of a group with the Manage Billing permission.

Start your subscription

You can start your subscription at any time, including when you have a frozen account. To start your subscription, click Billing in the sidebar of your account on 1Password.com and choose the plan you want.

If your account is on:Pricing is in:
1Password.com🇺🇸 USD
1Password.ca🇨🇦 CAD
1Password.eu🇪🇺 EUR

You can pay for your subscription with Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB, or a bank account. If your account is on 1Password.com, you can also pay with a 1Password Gift Card. Your 1Password subscription will renew automatically.

Taxes are collected where required by law and are listed on your invoice.

1Password is based in Canada. Some banks and credit card companies may charge a small foreign transaction fee to non-Canadian customers, regardless of the region of your 1Password account. You can use a card that doesn’t charge for foreign transactions, or contact your bank or credit card company for more information about their fee policies.

Change your subscription frequency

You can change your subscription frequency to monthly or annual billing at any time. To change an active subscription:

  1. Click Billing in the sidebar of your account on 1Password.com, then click Billing Settings.
  2. Choose monthly or annual billing, then click Save.

Learn more about 1Password monthly and annual subscription billing.

Change your account type

If you need to change your account type, you can. For example, you can upgrade from an individual account to a family account.

Learn how to change your 1Password account type.

Cancel your subscription

To cancel an active subscription:

  1. Click Billing in the sidebar of your account on 1Password.com, then click Billing Settings.
  2. Click Unsubscribe.

Your canceled subscription will remain active until the end of the current billing period, then your account will be frozen. You can start your subscription again at any time.

Learn more about 1Password subscription billing when you cancel your subscription.

Add, remove, or update a payment method

To add a payment method:

  1. Sign in to your account on 1Password.com.
  2. Click Billing in the sidebar, then click Add Payment Method.
  3. Choose Add a payment method, then enter your payment method details.
  4. When you’re done, click Add Payment Method.

To automatically use the payment method for future payments, click it.

To update billing details for your account, click Edit Billing Address. To remove a payment method, click the delete button next to it.

View and manage invoices

1Password generates invoices any time you make a change that affects your billing, like when you:

Invoices are emailed as PDF attachments and can also be accessed on 1Password.com.

View your invoices as PDFs

By default, 1Password emails your invoices as PDF attachments to the family organizer or team owner who created the account. If you need your invoices emailed to someone else, you can change the invoice recipients in your account.

To view your invoice, open the email you received from 1Password. Your invoice details are included in the email message and attached to the email as a PDF document. You can download, print, or share the PDF as needed.

View your invoices on 1Password.com

To view your next invoice, click Billing in the sidebar of your account on 1Password.com. You’ll see your upcoming invoice.

To view previous invoices, click View Invoices. You’ll see a list of all your invoices.

To print or email an invoice, click View Invoice for the one you want, then click Print or Email to me.

Invoices page showing a list of previous invoices

Change or add invoice email addresses

You can change who receives invoices for your family or team account or add email addresses for anyone else who should receive them. Invoice recipients aren’t required to be part of your 1Password account.

  1. Click Billing in the sidebar of your account on 1Password.com, then click Billing Settings.
  2. In the Invoice Settings section, enter the email address(es) you want future invoices sent to, then click Save.

Invoices will now be sent as PDF attachments to the email address(es) you added. This makes it easier to share your 1Password invoices with the people who help manage your payment records, like your bookkeeper, accountant, or finance department.

To stop sending your 1Password invoices to someone, remove their email address from the list of recipients in the Invoice Settings.

Customize your invoice

You can customize your invoices to include additional information, like your company name or billing address:

  1. Click Billing in the sidebar of your account on 1Password.com, then click Billing Settings.
  2. Enter the details you want to add in the Invoice Customization section, then click Save.

    If you don’t see the Invoice Customization section, make sure your subscription is active.

Your information will be applied to all invoices from now on. You can even view a previous invoice to save a copy of it with your new details.

Get help

If your last payment couldn’t be completed, you won’t see Billing Settings. To reactivate your subscription, add a new credit card. Then you can remove expired credit cards, adjust your subscription, and make other changes. Or contact 1Password Support to cancel your subscription.

If you canceled your subscription, and you want to remove your information from the 1Password service, you can delete your account on 1Password.com.

If you have an issue when you try to add or update your credit card information on 1Password.com, such as the credit card fields not appearing, learn how to troubleshoot the issue.

Learn more

Still need help?

If this article didn't answer your question, contact 1Password Support.

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