Get help

If your device was lost or stolen, and it has your 1Password data on it

Get help when you lose your device. Find out how 1Password protects your information and what you should do.

Your 1Password data is safe

The secrets you keep in 1Password are safe from thieves and prying eyes, even if you lose a device.

Your 1Password data is encrypted with your 1Password account password. As long as you have a strong account password, someone who has access to your device won’t be able to view your passwords, credit cards, or anything stored in 1Password.

Any information about your passwords is also encrypted. An intruder won’t be able to see, for example, that you have an account for a specific hotel website, and figure out where you stay when you travel. Everything about the items in your vaults is hidden.

You can also regenerate your Secret Key and deauthorize the lost device on, preventing anyone from using it to access your account. An intruder won’t be able to sign in to your account from other devices unless they also have your new Secret Key.

Don’t change your 1Password account password

You don’t need to change your account password if you lose a device, unless you have specific reason to believe that someone else knows it.

Your account password is never stored on your device. It cannot be compromised or discovered by someone who has access to your device, even if you use Touch ID or Apple Watch on your Mac, Touch ID or Face ID on your iOS device, Windows Hello* on your PC, biometric unlock on your Android device, or system authentication on your Linux computer.

* If you use the Trusted Platform Module with Windows Hello, the password, PIN, or other method you use to unlock with Windows Hello could be used to unlock 1Password after your PC restarts.

Change passwords for your other accounts

Although your 1Password data is secure and private, other apps or services may not have been designed to safeguard your data in the same way. If you use other accounts on your lost device, you should change the passwords for those accounts. 1Password makes this easy.

Learn how to change passwords with 1Password.

Access your data on other devices

Your data is automatically backed up and available online in your 1Password account. Losing a device won’t affect that data, which means you never have to worry if your device is lost, stolen, or otherwise unusable. To access your data, install 1Password on another device and sign in to your account.

Find your lost device or erase it

Apple, Microsoft, and Google offer tools to find lost devices or erase information from them:

Regenerate your Secret Key and deauthorize the lost device

Sign in to your account on to get started.

  1. Click your name in the top right and choose My Profile.
  2. Click Regenerate Secret Key.
  3. Enter your account password, then click Regenerate Secret Key.
  4. Download your new Emergency Kit and store it safely, then click Got It.
  5. Scroll down and click next to your lost or stolen device, then click Deauthorize Device.

1Password will ask for your new Secret Key and your account password on each device you’re signed in to.