Data and backups

If you can’t find your data, or it’s not on all of your devices

Get help if your 1Password data is missing, like if it’s not syncing to some of your devices.

If you got a new phone or computer

Install 1Password on your new device and sign in to your 1Password account. All your vaults, passwords, and items will appear automatically.

If you don’t have a 1Password account, learn how to transfer your information to your new device.

If data is missing from some of your devices

If you use iCloud or Dropbox to sync your data, but it isn’t syncing to some of your devices, see our troubleshooting guides. Make sure you follow the steps on all of your devices:

If some of your data was lost, changed, or deleted

If some of your items are missing, or some of the information in them is incorrect, you may still be able to recover them.

Check the password history

You can always find passwords you have previously saved in 1Password, even if you changed them.

  • Mac. Select an item and click View Password History in the item details.
  • iOS. Tap an item to select it, then tap Previously Used Passwords.

1Password accounts: use item history to restore lost items

If you have a 1Password account, you can find and restore previous versions of items which have been changed or deleted. Learn more about using item history.

Restore from backup

1Password makes daily backups of your vaults on your Mac or Windows PC. You may be able to recover a missing item by restoring a previous backup.

Get more help

If you can’t find your 1Password data or need help syncing it, contact 1Password Support:

  1. Create a diagnostics report from each of your devices.
  2. Send an email to support@1password.com. Include a description of the problem and attach any diagnostics reports you created.
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