Data and backups

If you can’t find your data, or it’s not on all of your devices

Get help if your 1Password data is missing, like if it’s not syncing to some of your devices.

If you need to transfer your 1Password data to a new device

Install 1Password on your new device and sign in to your 1Password account. All your vaults, passwords, and items will appear automatically.

If some of your data was lost, changed, or deleted

If some of your items are missing or contain incorrect information, you may be able to recover them.

Check the password history

You can always find passwords you have previously saved in 1Password, even if you changed them.

  • Mac/Windows/Linux: Select an item, then hover over the password. Click and choose “View password history”.
  • iOS: Tap an item to select it, then tap Previously Used Passwords.
  • Android: Tap an item to select it, then tap Password History.

Use item history to restore lost items

You can find and restore previous versions of items that have been changed, archived, or deleted. Learn how to view and restore previous versions of items.

Get more help

Tip

If you’re using 1Password 8 or later, learn how to migrate your existing 1Password data to a 1Password account.

If you don’t have a 1Password membership

You can move your standalone vaults to a new computer or device.

If you use a third-party service to sync your data, but it isn’t syncing to some of your devices, follow the steps for iCloud or Dropbox on all your devices.

1Password makes daily backups of standalone vaults on your Mac or Windows PC. You may be able to recover a missing item by restoring a previous backup.

If you’re still having trouble

If you still can’t find your 1Password data or need help syncing it, contact 1Password Support:

  1. Create a diagnostics report from each of your devices.
  2. Send an email to support@1password.com. Include a description of the problem and attach any diagnostics reports you created.

Still need help?

If this article didn't answer your question, contact 1Password Support.

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