Advanced syncing

If you’re having trouble syncing with iCloud

Get help when you are having problems syncing with iCloud, like when items you create on one device aren’t showing up on another.

iCloud is complex and depends on many factors, including your network environment and software configuration. This article is a collection of common solutions for syncing problems.

We’re unable to troubleshoot issues with iCloud beyond the scope of this article. If you’ve tried everything in the article and are still unable to sync, switch to a more reliable sync method.

If 1Password won’t sync with iCloud on some or all of your devices, try each troubleshooting step in order. After each step, check if 1Password is now syncing with iCloud (create an item in 1Password and see if it syncs to all your devices). If it’s still not syncing, move on to the next step.

Step 1: Update your software

Syncing with iCloud works best if all your Apple devices are up-to-date and you’re using the latest version of 1Password. iCloud requires 1Password 5 or later, iOS 8 or later, and OS X Yosemite or later.

Update your Apple devices:

Update 1Password:

Step 2: Check 1Password sync settings

Make sure that 1Password is set up to sync with iCloud on all your devices:

If you use Chrome as your default web browser, you may be unable to complete iCloud setup on your Mac. Try setting Safari to your default browser and then set up sync again.

Step 3: Check iCloud settings

On your Mac, choose Apple menu > System Preferences and click iCloud. On your iOS device, open the Settings app, tap [your name], then choose iCloud.

Make sure that:

  1. iCloud Drive is enabled on all devices.
  2. You are signed in to the same Apple ID on all devices.
  3. 1Password has access to iCloud:

    • Mac: choose iCloud Drive Options.
    • iOS: choose Apps Using iCloud.

Step 4: Restart your devices

Restart your Mac(s) and iOS devices and see if they resume syncing.

Step 5: Reset iCloud data in 1Password

If you’ve tried all of the above and 1Password still isn’t syncing with iCloud, reset your iCloud data.

Important

Resetting iCloud data is a last resort. 1Password data on your devices will remain safe. However, any data that has not yet synced (including new items or changes to existing ones) will be lost.

Before you reset iCloud data, first disable sync in 1Password. Make sure to do this on each of your devices:

  • Mac: Open and unlock 1Password, then choose 1Password > Preferences. Click Sync, select your Primary vault, and set “Sync Primary vault with” to None.
  • iOS: Open and unlock 1Password, then tap Settings > Sync > Sync Service > Disable Sync.

Then, reset iCloud data in 1Password. You only need to do this on one device:

  • Mac: In 1Password, choose Help > Troubleshooting > Reset iCloud Data.
  • iOS: Open and unlock 1Password, then tap Settings > Advanced. Scroll down and tap Erase iCloud Data.

It might take a moment to remove all the data from iCloud. You’ll see a confirmation when it’s done.

Finally, on the same device, set up 1Password to sync with iCloud, then set it up on all your other devices:

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