Billing

If your 1Password account is frozen

Get help if you see a message that your 1Password account is frozen, and find out how to reactivate your subscription.

A snowy penguin and device illustrating a frozen account.

You received this message because your 1Password subscription has lapsed. While your account is frozen, you can still view all your items, copy your passwords, and even copy items to vaults outside your account. But you won’t be able to:

  • Add new items to vaults
  • Edit items
  • Invite people to your family or team
  • Fill items in your browser

If your team uses Kolide or Trelica, you’ll lose access to these products while your 1Password account is frozen. Contact 1Password Sales to reactivate your subscription.

Reactivate your subscription

Help

If you’ve purchased 1Password Device Trust or Trelica by 1Password, you’ll need to contact 1Password Sales to reactivate your subscription.

Reactivate your subscription at any time to unfreeze your 1Password account and restore all functionality:

If you started your subscription on 1Password.com

  1. Sign in to your account on 1Password.com.
  2. Select Billing in the sidebar.
  3. Select Subscribe.

If you started your subscription using an in-app purchase

If you belong to a family or team account, contact your family organizer or team owner, and ask them to reactivate your subscription.

Learn more



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