Account management

If your 1Password account is frozen

Get help if you see a message that your 1Password account is frozen, and find out how to reactivate your subscription.

A snowy penguin and device illustrating a frozen account.

You received this message because your 1Password subscription has lapsed. While your account is frozen, you can still view all your items, copy your passwords, and even copy items to vaults outside your account. But you won’t be able to:

  • Add new items to vaults
  • Edit items
  • Invite people to your family or team
  • Fill items in your browser

Reactivate your subscription

Reactivate your subscription at any time to unfreeze your account and restore all functionality:

If you started your subscription on

  1. Sign in to your account on
  2. Click Billing in the sidebar.
  3. Click Subscribe.

If you started your subscription using an in-app purchase

If you belong to a family or team account, contact your family organizer or team owner, and ask them to reactivate your subscription.

Learn more

Still need help?

If this article didn't answer your question, contact 1Password Support.