Account management

If your 1Password account is frozen

Get help if you see a message that your 1Password account is frozen, and find out how to reactivate your subscription.

Polly the Penguin frozen in a cube of ice

You received this message because your 1Password account subscription has lapsed. While your account is frozen, you can still view all your items, copy your passwords, and even copy items to vaults outside your account. But you won’t be able to:

  • Add new items to vaults
  • Edit items
  • Invite people to your family or team
  • Fill items in your browser
  • Add items to 1Password on your Apple Watch

Reactivate your subscription

Reactivate your subscription at any time to unfreeze your account and restore all functionality:

  1. Sign in to your account on 1Password.com.
  2. Click Billing in the sidebar.
  3. Click Subscribe.

If you belong to a family or team account, contact your family organizer or team owner, and ask them to reactivate your subscription.

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