Data and backups

If you forgot your Master Password or you can’t unlock 1Password

Get help when you’re having issues unlocking 1Password because you lost your Master Password or it isn’t accepted.

1Password lock screen when the Master Password isn't accepted

The password you use to unlock 1Password is called your Master Password. It’s also the password that you use to sign in to 1Password.com if you have a 1Password account.

If you forgot your Master Password, follow the steps below to try to recover it. After you unlock 1Password, you can change your Master Password.

If you think you remember your Master Password

If you believe you know your Master Password, but it isn’t accepted, try these steps:

  • Make sure you’re typing lowercase and uppercase letters correctly. If Caps Lock is turned on, the Master Password field shows a Caps Lock symbol ⇪.

  • Try older passwords. If you’re able to unlock the app with your old password, you can then change your Master Password.

  • Type your password in another app, like a text editor, so you can see that you’ve entered it correctly. Then copy and paste it into 1Password.

  • If you have multiple vaults or 1Password accounts, try the other passwords.

  • If your Master Password has spaces, try it with and without spaces.

  • If your Master Password has accents or special characters, try it with and without them.

  • If you use multiple languages, make sure you’re using the correct keyboard layout when you enter your Master Password.

    Mac language settings   Windows language settings

If you don’t know your Master Password or it isn’t accepted

For your security, your Master Password is:

  • never transmitted over the Internet
  • never logged locally
  • never known to us at 1Password
  • only known to you
  • the only way to decrypt your data

This makes sure that your data is safe from intruders, but it also means that no one can reset your Master Password. However, you might be able to recover access to your data.

Recover using Touch ID or Apple Watch

If 1Password is locked, you’ll see a message that “1Password is trying to unlock.”

To approve and unlock 1Password, place your finger on the Touch ID sensor on your Mac or double-click the side button on your Apple Watch.

If you don’t see the prompt, click the Touch ID button or Apple Watch button on the lock screen.

1Password is trying to unlock

Click the Touch ID button on the lock screen

Important

Your ability to unlock the app with Touch ID or Apple Watch will eventually expire. Take action immediately to find your Master Password or rescue your data:

  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
  • Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.

Recover using Touch ID or Face ID

If you use 1Password on an iOS device with Touch ID or Face ID, try to unlock the app using it.

If you aren’t prompted to use Touch ID or Face ID when you open 1Password, tap the button below the Master Password field.

Touch ID button in 1Password for iOS

Important

Your ability to unlock the app with Touch ID or Face ID will eventually expire. Take action immediately to find your Master Password or rescue your data:

  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
  • Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.

Recover using Windows Hello

If 1Password is locked, try to unlock the app using Windows Hello.

If you aren’t prompted to use it when you open 1Password, click the Windows Hello button below the Master Password field or press Enter when the Master Password field is blank.

If you’re prompted to unlock with Windows Hello, but your fingerprint or face isn’t recognized, click “More choices” and unlock the app with your device PIN.

Unlock 1Password Windows Hello

Important

Your ability to unlock the app with Windows Hello will eventually expire. Take action immediately to find your Master Password or rescue your data:

  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
  • Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.

Recover using Biometric Unlock

If you use 1Password on an Android device with Biometric Unlock, try to unlock the app by placing your finger on the fingerprint sensor, or let your device scan your face or eyes, until 1Password unlocks.

If you aren’t prompted to use Biometric Unlock when you open 1Password, tap the fingerprint button below the Master Password field or enter your PIN code, if you set one up.

Unlock 1Password biometric prompt

Important

Your ability to unlock the app with Biometric Unlock will eventually expire. Take action immediately to find your Master Password or rescue your data:

  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
  • Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.

Recover using another device

If you have 1Password on multiple devices, see if your Master Password works on the others. (If you have a 1Password account, don’t forget to try signing in on 1Password.com.)

If your Master Password works everywhere except one device, you should be able to start over on the device where it’s not working, and then sync your data.

Recover using your family or team account

Another family or team member may be able to recover your account. This will let you choose a new Master Password.

Recover from a backup

If you’re using 1Password for Mac or Windows without a 1Password account, you may be able to restore a backup of your standalone vaults from a time when your Master Password was working. Anything you’ve added or changed since that backup will be lost.

Get more help

If you tried all the steps above and still can’t unlock 1Password, you’ll need to start over. Contact 1Password Support.

Learn more

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