Data and backups

If you forgot your 1Password account password or you can’t unlock the app

Get help when you’re having issues unlocking 1Password because you lost your account password or it isn’t accepted.

Help

If you can sign in to your account on 1Password.com, you can change your password.

1Password lock screen when the account password isn't accepted

The password you use to sign in to 1Password.com and unlock the 1Password apps is your account password.

If you forgot your password, check your Emergency Kit or ask a family or team member to recover your account. Otherwise, follow the steps below to try to recover it.

If you think you remember your account password

If you believe you know your account password, but it isn’t accepted, try these steps:

  • Make sure you’re typing lowercase and uppercase letters correctly. If Caps Lock is turned on, the password field shows a Caps Lock symbol ⇪.

  • Type your password in another app, like a text editor, so you can see that you’ve entered it correctly. Then copy and paste it into 1Password.

  • If you’ve ever changed your account password, try previous ones. If you can unlock the 1Password app, but you can’t sign in to your account, copy your data to a new account.

  • If you have multiple 1Password accounts, try your other account passwords.

  • If your password has spaces, try it with and without spaces.

  • If your password has accents or special characters, try it with and without them.

  • If you use multiple languages, make sure you’re using the correct keyboard layout when you enter your password.

    Mac language settings   Windows language settings

If you can unlock the app with your previous password

If you can unlock the 1Password app with your previous password, but you can’t sign in to your account, you’ll still have access to your data locally, but it won’t sync. Recover your data by copying it to a new account:

  1. Sign up at https://start.1password.com/sign-up

    You'll need a different email address to create a new account.

  2. Download your Emergency Kit and write your new 1Password account password.
  3. Add your new account to the 1Password app.
  4. Copy your items to your new account.
  5. Remove the old account from the app.

If you don’t know your account password or it isn’t accepted

For your security, your account password is:

  • never transmitted over the Internet
  • never logged locally
  • never known to us at 1Password
  • only known to you
  • the only way to decrypt your data

This makes sure that your data is safe from intruders, but it also means that no one can reset your password. However, you might be able to recover access to your data.

Recover using Touch ID or Apple Watch

If 1Password is locked, you’ll see a message that “1Password is trying to unlock.”

To approve and unlock 1Password, place your finger on the Touch ID sensor on your Mac or double-click the side button on your Apple Watch.

If you don’t see the prompt, click the Touch ID button or Apple Watch button on the lock screen.

1Password is trying to unlock

Click the Touch ID button on the lock screen

Important

Your ability to unlock the app with Touch ID or Apple Watch will eventually expire. Take action immediately to find your password or rescue your data:

  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your password.
  • Export your data from 1Password while you still have access. You can then create a new account and import your data into it.

Recover using Touch ID or Face ID

If you use 1Password on an iOS device with Touch ID or Face ID, try to unlock the app using it.

If you aren’t prompted to use Touch ID or Face ID when you open 1Password, tap the button below the password field.

Touch ID button in 1Password for iOS

Important

Your ability to unlock the app with Touch ID or Face ID will eventually expire. Look for a Login item in your Personal vault named “1Password Account”. It may contain your password.

Recover using Windows Hello

If 1Password is locked, try to unlock the app using Windows Hello.

If you aren’t prompted to use it when you open 1Password, click the Windows Hello button below the password field or press Enter when the password field is blank.

If you’re prompted to unlock with Windows Hello, but your fingerprint or face isn’t recognized, click “More choices” and unlock the app with your device PIN.

Unlock 1Password Windows Hello

Important

Your ability to unlock the app with Windows Hello will eventually expire. Take action immediately to find your password or rescue your data:

  • Look for a Login item in your Personal vault named “1Password Account”. It may contain your password.
  • Export your data from 1Password while you still have access. You can then create a new account and import your data into it.

Recover using Biometric Unlock

If you use 1Password on an Android device with Biometric Unlock, try to unlock the app by placing your finger on the fingerprint sensor, or let your device scan your face or eyes, until 1Password unlocks.

If you aren’t prompted to use Biometric Unlock when you open 1Password, tap the fingerprint button below the password field or enter your PIN code, if you set one up.

Unlock 1Password biometric prompt

Important

Your ability to unlock the app with Biometric Unlock will eventually expire. Look for a Login item in your Personal vault named “1Password Account”. It may contain your password.

Recover using another device

If you have 1Password on multiple devices, see if your account password works on the others. (If you have a 1Password account, don’t forget to try signing in on 1Password.com.)

If your password works everywhere except one device, send a 1Password diagnostics report from the device where it’s not working.

Recover using your family or team account

Another family or team member may be able to recover your account. This will let you choose a new password.

Get more help

If you tried all the steps above and still can’t unlock 1Password, you’ll need to start over. Contact 1Password Support.

Learn more

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