Saving and filling passwords

If the 1Password extension isn’t working in your browser

Get help with the 1Password extension, like when it won’t save passwords or fill them in to pages.

Update 1Password and your browser

Before you go further, update 1Password and your browser to see if that resolves the issue.

Update 1Password:

If you previously used 1Password 4 for Windows, uninstall it from your PC to prevent conflicts with the latest version of 1Password. Go to Control Panel > "Uninstall a program". Select 1Password 4 and choose Uninstall.

If you don’t see the 1Password button in your browser

If you don’t see the 1Password icon in your browser, make sure you’ve installed the 1Password extension.

the 1Password button in Chrome

If the extension is already installed, but you still don’t see the icon, you can customize the toolbar to make it visible.

If 1Password isn’t saving or filling passwords on any websites

Check your saving and filling settings in 1Password:

  1. Open and unlock 1Password.
  2. Choose 1Password > Preferences.
  3. Click the Browsers icon, then enable:

    • Always keep 1Password Extension Helper running
    • Detect new usernames and passwords and offer to save them
  1. Open and unlock 1Password.
  2. Choose 1Password > Settings.
  3. Click Browsers, then enable “Detect new usernames and passwords and offer to save them”.

If 1Password still isn’t saving or filling, restart your computer and try again.

If 1Password doesn’t ask to save a password on a specific website

If 1Password doesn’t ask to save a password on one website but works on other websites, try these steps for the site you’re having trouble with.

Check for multiple Login items

If you have more than one Login item for a single website, and some of them have the same password, 1Password won’t ask you to save the password again. You can still save it manually.

Save the Login manually

When you save a new Login manually, 1Password will record the form fields on the page even if it doesn’t automatically detect them.

If 1Password won’t fill correctly on a specific website

If 1Password fills in the wrong fields or no fields at all, but it fills on other websites, try recreating the Login item for the site that isn’t working.

Save a new Login in your browser

The most reliable way to get filling to work is to save a new Login in your browser.

Save a new Login in the 1Password app

If saving a new Login in your browser didn’t work, try saving a new Login in the 1Password app. Open and unlock 1Password, then click the New Item button and choose Login. Enter your username, password, and the website address. Then click Save.

After you’ve saved a new Login and confirmed that it works, you can delete the old Login that wasn’t working.

If you can’t sign in after changing your password on a website

If you used the password generator to create your new password, you can recover it by opening 1Password and looking in the Passwords category. Learn how to recover an unsaved password.

If you’re still unable to sign in, use the website’s password reset feature. Then follow the steps to change the password.

If 1Password doesn’t automatically fill your information when you visit a website

For security reasons, 1Password will only fill when you tell it to.

If you’re already on the sign-in page for a website, click the 1Password button in your browser, and select the Login item for that site to fill your username and password.

If you want 1Password to open the website and fill your password, click the 1Password button in your browser, choose Logins, then click the site you want to visit.

Learn more about signing in using 1Password.

If 1Password takes you to the wrong page when you click a Login item

You might need to change the saved web address for that Login item:

  1. Open and unlock 1Password.
  2. Select the Login item and click Edit.
  3. Change the website field to the address of the sign-in page. (For example, https://www.amazon.com/gp/sign-in.html for Amazon.)

If 1Password still isn’t working in your browser

Some extension issues can be resolved by reinstalling the extension and restarting your computer. If you’re using Safari, you can skip this part.

  1. Uninstall the 1Password extension.
  2. Reinstall the 1Password extension.
  3. Restart your computer.

Get more help

If you tried the above steps and were unable to get 1Password to work in your browser, send a diagnostics report to 1Password Support along with a description of the problem.

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