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How to send a 1Password diagnostics report

You can send us more information to help resolve an issue you’re having with 1Password.

Important

Your diagnostics report is yours. Only email it to 1Password Support.

  1. Get the 1Password troubleshooting utility. The download is a .zip file. If it’s not automatically uncompressed, double-click it to uncompress it.
  2. Double-click the 1PasswordTroubleshooting app.
  3. Click Open when asked if you’re sure you want to open it.
  4. Click Create Report. It may take a moment.
  5. Click Show Report in Finder.
  6. Attach the 1PasswordDiagnostics .zip file to an email to support@1password.com, write a description of the problem, then send it.

Before you can send a diagnostics report, you’ll need to set up an email account on your iOS device. Then follow these steps:

  1. On your iOS device, tap here to create a diagnostics report, then tap Open.

    If you can't tap that link on your iOS device, open and unlock 1Password, then tap Settings > Advanced > Diagnostics > Send Diagnostics.

  2. Write a description of the problem, then send the message.

  1. Open and unlock 1Password.

    If you can’t unlock 1Password, you can still create the report. Some information won’t be included.

  2. Create the report.
    • 1Password 7: Select Help > Generate Diagnostics Report.
    • 1Password 4: Select Help > Diagnostics Report > Export to File.
  3. Save the file to your desktop.
  4. Create an email to support@1password.com.
  5. Attach the file and write a description of the problem, then send the message.

Before you can send a diagnostics report, you’ll need to set up an email account on your Android device. Then follow these steps:

  1. Open and unlock 1Password.
  2. Tap Settings > Advanced > “Email diagnostics”.
  3. Tap “Send mail”.
  4. Write a description of the problem, then send the message.

Diagnostics reports and privacy

1Password respects your privacy, so the only information we have to diagnose problems is information you send us. We never use the information in diagnostics reports for anything other than diagnosing issues you’re having. Learn more about 1Password diagnostics reports.

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