How to send a 1Password diagnostics report

1Password 8

1. Open and unlock 1Password.

   If you can’t unlock 1Password, you can still create the report. Some information won’t be included.

2. Choose 1Password > Settings from the menu bar (or press Command‑Comma), then click Advanced.
3. Click Send Diagnostics.
4. Click Open file location.
5. Attach the .1pdiagnostics file to your reply to 1Password Support.

1Password 7

1. Get the 1Password troubleshooting utility. The download is a ZIP file. If it’s not automatically uncompressed, double-click it to uncompress it.
2. Double-click the 1PasswordTroubleshooting app.
3. Click Open when asked if you’re sure you want to open it.
4. Click Create Report. It may take a moment.
5. Click Show Report in Finder.
6. Attach the 1PasswordDiagnostics.zip file to your reply to 1Password Support.

If you’re not already in contact with 1Password Support, attach your diagnostics to an email to support@1password.com, write a description of the problem, then send it.

Before you can send a diagnostics report, set up an email account in the Mail app on your iOS device. Then follow these steps:

1. On your iOS device, tap here to create a diagnostics report, then tap Open.

   If you can’t unlock 1Password, you can still create the report. Some information won’t be included.

2. Write a description of the problem, then tap .

If you can’t tap that link on your iOS device, follow the steps for your version of 1Password for iOS:

1Password 8

1. Open and unlock 1Password.
2. Tap the icon for your account or collection at the top left and choose Settings.

   If you’re using an iPad, tap your account or collection at the top of the sidebar.

3. Tap Help > Send Diagnostics.
4. Write a description of the problem, then tap .

1Password 7

1. Open and unlock 1Password.
2. Tap Settings > Advanced > Diagnostics > Send Diagnostics.
3. Write a description of the problem, then tap .

1Password 8

1. Open and unlock 1Password.

   If you can’t unlock 1Password, you can still create the report. Some information won’t be included.

2. Choose > Settings (or press Ctrl + Comma), then click Advanced.
3. Click Send Diagnostics.
4. Click Open file location.
5. Attach the .1pdiagnostics file to your reply to 1Password Support.

1Password 7

1. Open and unlock 1Password.

   If you can’t unlock 1Password, you can still create the report. Some information won’t be included.

2. Select Help > Generate Diagnostics Report.
3. Save the file to your desktop.
4. Attach the file to your reply to 1Password Support.

If you’re not already in contact with 1Password Support, attach your diagnostics to an email to support@1password.com, write a description of the problem, then send it.

Before you can send a diagnostics report, you’ll need to set up an email account on your Android device. Then follow these steps:

1Password 8

1. Open and unlock 1Password.
2. Tap the icon for your account or collection at the top right and choose Settings.

   If you’re using a tablet, tap your account or collection at the top of the sidebar.

3. Tap Help > Send diagnostics.
4. Write a description of the problem, then send the message.

1Password 7

1. Open and unlock 1Password.
2. Tap Settings > Advanced > Email diagnostics.
3. Tap Send mail.
4. Write a description of the problem, then send the message.

1. Open and unlock 1Password.

   If you can’t unlock 1Password, you can still create the report. Some information won’t be included.

2. Choose > Settings (or press Ctrl + Comma), then click Advanced.
3. Click Send Diagnostics.
4. Click Open file location.
5. Attach the .1pdiagnostics file to your reply to 1Password Support.

If you’re not already in contact with 1Password Support, attach your diagnostics to an email to support@1password.com, write a description of the problem, then send it.