Windows

If the keyboard shortcut (Ctrl + \) doesn't work in 1Password 4 for Windows

By default, pressing Ctrl + backslash (\) will invoke 1Password to fill your username and password in websites and applications. For this to work, 1Password helper must be running and the 1Password classic extension must be installed in your web browser.

If the shortcut isn’t working for you, check:

  • 1Password for Windows settings
  • Web browser settings

1Password for Windows settings

The first thing to do is to make sure that 1Password for Windows is configured to allow the keyboard shortcut to work.

Restart helper

The 1Password helper has to be running for Ctrl + \ to work. The easiest way to make sure of this is to restart it. To do this, open 1Password for Windows and select the Help > Restart 1Password Helper menu option.

the Help menu expanded with Restart 1Password Helper selected

Is the 1Password classic extension installed?

The 1Password classic extension must be installed for Ctrl + \ to work. Open Preferences > Browsers and make sure that 1Password reports that the extension for your web browser is installed.

the Browsers tab in Preferences with the extension installed for Internet Explorer, Firefox, and Chrome

Check the shortcut

Open Preferences > Logins and make sure that the Login keyboard shortcut is still Ctrl + \.

the Logins tab in Preferences with 'Login keyboard shortcut' set to Ctrl + backslash

Web browser settings

Check your web browser to make sure that the 1Password classic extension is not only installed, but also turned on.

Internet Explorer

Windows stores settings that affect Internet Explorer in the Internet Options control panel. Let’s make sure that 1Password is enabled there.

  1. Open the Internet Options control panel.

  2. Select the Advanced tab.

    the Internet Properties window open to the Advanced tab with ‘Enable third-party browser extensions’ checked

  3. Scroll down to the Browsing section of the options, and make sure that Enable third-party browser extensions is enabled.

  4. Select the Programs tab.

    the Internet Properties window open to the Programs tab with ‘Manage add-ons’ highlighted

  5. Click the Manage add-ons button.

  6. In the list of Toolbars and Extensions, make sure that both 1Password add-ons are enabled.

    The Manage Add-ons window with 1Password listed under ‘Toolbars and Extensions’

Chrome

  1. Open Chrome’s main menu and select More tools > Extensions.

  2. Confirm that 1Password is not just installed, but enabled.

    The 1Password classic extension installed and enabled

Firefox

  1. Open Firefox’s main menu and select Add-ons.

  2. Select the Extensions tab in the menu on the left.

  3. Confirm that 1Password is installed and enabled. If the button you see is labeled Disable, it means that the extension is enabled and you’re all set.

    the 1Password classic extension showing as installed and enabled on the Extensions page in Firefox

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