Diagnostics

Save a console log for 1Password in your browser

Console logs include diagnostic messages collected by your browser that help 1Password Support solve problems you may be experiencing. They do not contain your passwords or other 1Password data.

Chrome

Step 1: Open the DevTools window

  1. Click the Chrome menu   in the toolbar and choose More Tools > Extensions.
  2. Turn on “Developer mode”.
  3. In the details for 1Password, click “background/background.html” next to “Inspect views”. You’ll see the DevTools window.
The Chrome Extensions page with the numbers 1 to 3, indicating the location of each step

Step 2: Show timestamps

In the DevTools window:

  1. Click in the top toolbar, to the left of the   icon.
  2. In the Console section, turn on “Show timestamps” and click to dismiss the Settings.
The Setting section in DevTools window with 'Show timestamps' turned on

Step 3: Save a console log

  1. Click the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, choose “Save as”, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Firefox

Step 1: Open the Toolbox

  1. Enter about:debugging#/runtime/this-firefox in your address bar and press Return or Enter.
  2. Click Inspect next to 1Password.
  3. Click the Console tab on the Toolbox page, then click and turn on Show Timestamps.
The Console tab showing the Settings menu with Show Timestamps turned on

Step 2: Save a console log

  1. Reproduce the issue with 1Password.
  2. Right-click in the console, choose “Save all Messages to File”, and save the console log as a file on your desktop.
  3. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save all Messages to File' selected

Edge

Step 1: Open the DevTools window

  1. Click the Edge menu in the toolbar and choose Extensions, then click Manage Extensions.
  2. Turn on “Developer mode”.
  3. In the details for 1Password, click “background/background.html” next to “Inspect views”. You’ll see the DevTools window.
The Microsoft Edge Extensions page with the numbers 1 to 3, indicating the location of each step

Step 2: Show timestamps

In the DevTools window:

  1. Click in the top toolbar, to the left of the icon.
  2. In the Console section, turn on “Show timestamps” and click to dismiss the Settings.
The Setting section in DevTools window with 'Show timestamps' turned on

Step 3: Save a console log

  1. Click the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, choose “Save as”, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Brave

Step 1: Open the DevTools window

  1. Click the Brave menu   in the toolbar and choose Extensions.
  2. Turn on “Developer mode”.
  3. In the details for 1Password, click “background/background.html” next to “Inspect views”. You’ll see the DevTools window.
The Brave Extensions page with the numbers 1 to 3, indicating the location of each step

Step 2: Show timestamps

In the DevTools window:

  1. Click in the top toolbar, to the left of the   icon.
  2. In the Console section, turn on “Show timestamps” and click to dismiss the Settings.
The Setting section in DevTools window with 'Show timestamps' turned on

Step 3: Save a console log

  1. Click the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, choose “Save as”, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Safari

If you don’t see the Develop menu in Safari, turn it on:

  1. Choose Safari > Preferences from the menu bar.
  2. Click the Advanced icon.
  3. Turn on “Show Develop menu in menu bar”.

To save a console log in Safari:

  1. Choose Develop > Web Extension Background Pages > 1Password for Safari and click the Console tab.
  2. Select the first item in the console, then press Command-A to select all the items in the console.
  3. Right-click in the console, choose Save Selected, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
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