Diagnostics

Save a console log for 1Password in your browser

Console logs include diagnostic messages collected by your browser that help 1Password Support solve problems you may be experiencing. They do not contain your passwords or other 1Password data.

Chrome

Step 1: Open the DevTools window

  1. Click the Chrome menu    in the toolbar and choose More Tools > Extensions.
  2. In the top right, turn on “Developer mode”.
  3. In the details for 1Password, click “background page”. You’ll see the DevTools window.
The Chrome Extensions page with the numbers 1 to 3, indicating the location of each step

Step 2: Show timestamps

In the DevTools window:

  1. Click     in the toolbar and choose Settings.
  2. In the Console section, turn on “Show timestamps” and click × to dismiss the Settings.
The Setting section in DevTools window with 'Show timestamps' turned on

Step 3: Save a console log

  1. Select the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, select “Save as”, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Firefox

To save a console log in Firefox:

  1. Enter about:debugging#addons in your address bar and press Return or Enter.
  2. Check the box next to “Enable add-on debugging”.
  3. Click on Debug below 1Password extension.
  4. Click the Console tab in the Developer Tools window.
  5. Reproduce the issue with the 1Password extension.
  6. Right-click in the console and choose Select All.
  7. Right-click in the console and choose Copy.
  8. Paste the console log in your conversation with 1Password Support.

Microsoft Edge

To save a console log in Microsoft Edge:

  1. Enter about:flags in your address bar and press Enter.
  2. Check the box next to “Enable extension developer features”.
  3. Right-click the 1Password icon in the toolbar and choose Manage.
  4. Click the “background page” link under Inspect.
  5. Reproduce the issue with the 1Password extension.
  6. Select some text in the console and press Ctrl + A to select all of it.
  7. Right-click in the console and choose Copy.
  8. Paste the console log in your conversation with 1Password Support.
  9. Open about:flags again and uncheck “Enable extension developer features”.
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