Diagnostics

Save a console log for 1Password in your browser

Console logs include diagnostic messages collected by your browser that help 1Password Support solve problems you may be experiencing. They do not contain your passwords or other 1Password data.

Chrome

Step 1: Open the DevTools window

  1. Click the Chrome menu   in the toolbar and choose Extensions > Manage Extensions.
  2. Turn on Developer mode.
  3. In the details for 1Password, click service worker next to “Inspect views”. You’ll see the DevTools window.
The Chrome Extensions page with the numbers 1 to 3, indicating the location of each step

Step 2: Show timestamps

In the DevTools window:

  1. Click in the top toolbar, to the left of the   icon.
  2. In the Console section, turn on Show timestamps and click to dismiss the Settings.
The Setting section in DevTools window with 'Show timestamps' turned on

Step 3: Save a console log

  1. Click the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, choose Save as, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Firefox

Step 1: Open the Toolbox

  1. Enter about:debugging#/runtime/this-firefox in your address bar and press Return or Enter.
  2. Click Inspect next to 1Password.
  3. Click the Console tab on the Toolbox page, then click and turn on Show Timestamps.
The Console tab showing the Settings menu with Show Timestamps turned on

Step 2: Save a console log

  1. Reproduce the issue with 1Password.
  2. Right-click in the console, choose Save all Messages to File, and save the console log as a file on your desktop.
  3. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save all Messages to File' selected

Edge

Step 1: Open the DevTools window

  1. Click the Edge menu in the toolbar and choose Extensions, then click Manage Extensions.
  2. Turn on Developer mode.
  3. In the details for 1Password, click service worker next to “Inspect views”. You’ll see the DevTools window.

The Microsoft Edge Extensions page with the numbers 1 to 3, indicating the location of each step

Step 2: Show timestamps

In the DevTools window:

  1. Click in the top toolbar, to the left of the icon.
  2. In the Console section, turn on Show timestamps and click to dismiss the Settings.
The Setting section in DevTools window with 'Show timestamps' turned on

Step 3: Save a console log

  1. Click the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, choose Save as, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Brave

Step 1: Open the DevTools window

  1. Click the Brave menu   in the toolbar and choose Extensions.
  2. Turn on Developer mode.
  3. In the details for 1Password, click service worker next to “Inspect views”. You’ll see the DevTools window.
The Brave Extensions page with the numbers 1 to 3, indicating the location of each step

Step 2: Show timestamps

In the DevTools window:

  1. Click in the top toolbar, to the left of the   icon.
  2. In the Console section, turn on Show timestamps and click to dismiss the Settings.
The Setting section in DevTools window with 'Show timestamps' turned on

Step 3: Save a console log

  1. Click the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, choose Save as, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Safari

Step 1: Show the Develop menu

If you don’t see the Develop menu in Safari, turn it on:

  1. Open Safari, then choose Safari > Settings or Preferences from the menu bar.
  2. Click the Advanced icon.
  3. Turn on Show features for web developers or Show Develop menu in menu bar.

The Safari Settings menu on the Advanced tab with 'Show Develop menu in menu bar' turned on

Step 2: Show timestamps

  1. Choose Develop > Web Extension Background Content > 1Password for Safari from the menu bar.

    If you have multiple profiles , choose the name of the profile you’re using under 1Password for Safari.

  2. Click the button.
  3. Click Console below the main tab bar.
  4. Turn on Timestamps.
The Web Inspector window for 1Password for Safari with 'Timestamps' turned on

Step 3: Save a console log

In the Web Inspector window:

  1. Click the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Click a line in the console, then press Command-A to select all the lines in the console.
  4. Right-click an area where there isn’t text on a console line, then choose Save Selected and save the console log as a file on your desktop.
  5. Attach the file to your conversation with 1Password Support.
The Web Inspector window for 1Password for Safari in the Console tab showing the right-click menu with 'Save Selected` highlighted

Important

If you’re using Safari 17, timestamps aren’t included when you save your console log. Maximize the window showing your console log, then take a screenshot of the window.

When you respond to 1Password Support, include the screenshot along with your console log file, so 1Password Support can review the timestamps in your screenshot if necessary.

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