Diagnostics

Save a console log for 1Password in your browser

Console logs include diagnostic messages collected by your browser that help 1Password Support solve problems you may be experiencing. They do not contain your passwords or other 1Password data.

Chrome

Step 1: Open the DevTools window

  1. Select the Chrome menu   in the toolbar, then select Extensions > Manage Extensions.
  2. Turn on Developer mode.
  3. In the details for 1Password, select service worker next to “Inspect views”. You’ll see the DevTools window.

    Get help if you don’t see “service worker”.

The Chrome Extensions page with the numbers 1 to 3, indicating the location of each step

Step 2: Show timestamps

In the DevTools window:

  1. Select the gear button in the top toolbar, to the left of the   icon.
  2. Scroll down to the Console section and turn on Show timestamps, then select the close button to dismiss the Settings.
The Setting section in DevTools window with 'Show timestamps' turned on

Step 3: Save a console log

  1. Select the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, select Save as, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Firefox

Step 1: Open the Toolbox

  1. Enter about:debugging#/runtime/this-firefox in your address bar and press Return or Enter.
  2. Select Inspect next to 1Password.
  3. Select the Console tab on the Toolbox page, then select the gear button and turn on Show Timestamps.
The Console tab showing the Settings menu with Show Timestamps turned on

Step 2: Save a console log

  1. Reproduce the issue with 1Password.
  2. Right-click in the console, select Save all Messages to File, and save the console log as a file on your desktop.
  3. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save all Messages to File' selected

Edge

Step 1: Show timestamps

  1. Select the Edge menu in the toolbar, then select More Tools > Developer Tools.
  2. Select the ellipsis in the pop-out toolbar, to the left of the question mark button , then select Settings.
  3. Scroll down to the Console section and turn on Show timestamps, then select the close button twice to close the pop-out.
The ellipsis dropdown in the Developer Tools pop-out with 'Settings' highlighted

Step 2: Open the DevTools window

  1. Select the Edge menu in the toolbar, then select Extensions. Select Manage Extensions.
  2. Turn on Developer mode.
  3. In the details for 1Password, select service worker next to “Inspect views”. You’ll see the DevTools window.

    Get help if you don’t see “service worker”.

The Microsoft Edge Extensions page with the numbers 1 to 3, indicating the location of each step

Step 3: Save a console log

  1. Select the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, select Save as, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Brave

Step 1: Open the DevTools window

  1. Select the Brave menu   in the toolbar, then select Extensions.
  2. Turn on Developer mode.
  3. In the details for 1Password, select service worker next to “Inspect views”. You’ll see the DevTools window.

    Get help if you don’t see “service worker”.

The Brave Extensions page with the numbers 1 to 3, indicating the location of each step

Step 2: Show timestamps

In the DevTools window:

  1. Select the gear button in the top toolbar, to the left of the ellipsis   .
  2. Scroll down to the Console section and turn on Show timestamps, then select the close button to dismiss the Settings.
The Setting section in DevTools window with 'Show timestamps' turned on

Step 3: Save a console log

  1. Select the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Right-click in the console, select Save as, and save the console log as a file on your desktop.
  4. Attach the file to your conversation with 1Password Support.
The Console tab showing the right-click menu with 'Save as' selected

Safari

Step 1: Show the Develop menu

If you don’t see the Develop menu in Safari, turn it on:

  1. Open Safari, then select Safari > Settings or Preferences from the menu bar.
  2. Select the Advanced icon.
  3. Turn on Show features for web developers or Show Develop menu in menu bar.

The Safari Settings menu on the Advanced tab with 'Show Develop menu in menu bar' turned on

Step 2: Show timestamps

  1. Select Develop > Web Extension Background Content > 1Password for Safari from the menu bar.

    If you have multiple profiles , choose the name of the profile you’re using under 1Password for Safari.

  2. Select the gear button .
  3. Select Console below the main tab bar.
  4. Turn on Timestamps.
The Web Inspector window for 1Password for Safari with 'Timestamps' turned on

Step 3: Save a console log

Important

If you’re using Safari 17, timestamps aren’t included when you save your console log. Maximize the window showing your console log, then take a screenshot of the window.

When you respond to 1Password Support, include the screenshot along with your console log file, so 1Password Support can review the timestamps in your screenshot if necessary.

In the Web Inspector window:

  1. Select the Console tab.
  2. Reproduce the issue you’re having with 1Password in your browser.
  3. Select a line in the console, then press CommandA to select all the lines in the console.
  4. Right-click an area where there isn’t text on a console line, then select Save Selected and save the console log as a file on your desktop.
  5. Attach the file to your conversation with 1Password Support.
The Web Inspector window for 1Password for Safari in the Console tab showing the right-click menu with 'Save Selected` highlighted

Get help

If you don’t see “service worker” in the details for the 1Password browser extension and your computer is managed by your employer, contact your IT administrator. They may need to allow access to Developer Tools in your browser with the following policies:

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