Mac

If you see “install the 1Password extension” in a browser where the extension is already installed

About the message

If you update 1Password or your browser and it doesn’t detect that you already have the 1Password extension installed, you’ll see this message. When this happens, you won’t be able to save or fill in your browser.
Install the 1Password extension to fill passwords, credit cards, and addresses in your browser.

What you should do

You don’t need to install the 1Password extension again. Instead, try the following steps. If one of the steps resolves the issue, you can stop there.

Restart your browser

Open your browser, then click the name of your browser in the menu bar and choose Quit. Reopen your browser and see if the issue is resolved.

Quit your browser from the menu bar

Completely quit 1Password and your browser

If you restart your browser and still see the message, completely quit both 1Password and your browser.

  1. Quit 1Password completely:
    1. Open 1Password.
    2. Hold down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar.
  2. Quit your browser:
    1. Open your browser.
    2. Click the name of your browser in the menu bar and choose Quit.
  3. Open and unlock 1Password.
  4. Open your browser and see if the issue is resolved.
Quit 1Password completely from the menu bar

Restart your Mac

If you’re still having trouble, restart your Mac. Open and unlock 1Password first, then open your browser.

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