If you see error 7027 on your iPhone or iPad

About the message

An old version of 1Password would sometimes detect a new vault, even when syncing with a vault it had already synced.

Sync Problem: The operation couldn’t be completed. (com.agilebits.onepassword.ErrorDomain error 7027.)
Sync Problem: Error Domain=com.agilebits.onepassword.ErrorDomain Code=7027 “The operation couldn’t be completed. (com.agilebits.onepassword.ErrorDomain error 7027.)” UserInfo=0x123456789 {NSLocalizedRecoverySuggestion=Attempted to sync with a different vault than originally configured.}

What you should do

Follow these steps. Try again after each step, and stop when you can sync again:

  1. Update 1Password. This issue was resolved in 1Password 5.5. Make sure you have the latest version of 1Password.
  2. Reset syncing. In 1Password, tap Settings > Sync. Tap the name of your vault, then tap Sync Service. Scroll down and tap Disable Sync. Then set up syncing again.
  3. Reinstall 1Password. Create a backup, delete 1Password, reinstall 1Password, and set up syncing again.

Get more help

If you’re still seeing the message, tap Settings > Advanced > Diagnostics > Log Settings. Turn on Sync and WLAN Sync, then go back and tap Send Diagnostics.