Third-party sync

If you're having trouble syncing with Dropbox

Get help when you're having problems syncing with Dropbox, like when items you create on one device aren't showing up on another.

Dropbox is complex and depends on many factors, including your network environment and software configuration. This article is a collection of common solutions for syncing problems.

We’re unable to troubleshoot issues with Dropbox beyond the scope of this article. If you’ve tried everything in the article and are still unable to sync, a 1Password membership is a more reliable sync method.

If 1Password won’t sync with Dropbox on some or all your devices, try each troubleshooting step in order. After each step, check if 1Password is now syncing with Dropbox (create an item in 1Password and see if it syncs to all your devices). If it’s still not syncing, move on to the next step.

Make sure 1Password is up to date

Update 1Password to the latest version for your license and operating system on all your devices. This is important because Dropbox sometimes makes changes that require updates to 1Password.

Remember that these versions are no longer supported and only receive important security updates.

Make sure your Dropbox account hasn’t reached any limits

If you’ve reached your device limit or your Dropbox account is full, 1Password won’t be able to sync.

Mac and Windows: Check Dropbox settings

You only need to follow these steps on your Mac or Windows PC where you sync with 1Password.

  1. Install or update to the latest version of the Dropbox app  
    You can check the system requirements to run Dropbox  
  2. Make sure Dropbox is in the menu bar or system tray  
  3. Make sure:
  4. Restart your Mac or Windows PC.

Mac: Remove old copies of 1Password

If you have more than one copy of 1Password in your Applications folder, remove it:

  1. Open the Applications folder.
  2. Drag the old copies of 1Password to the Trash.
  3. Restart your Mac.
  4. Empty the Trash.

After you empty the Trash, remove your old 1Password information:

  1. Open Finder and choose Go > Go to Folder.

  2. Enter the following path and click Go:

     ~/Library/Application Support/

If you see a 1Password folder, open it and drag the Agent folder to the Trash. Then restart your Mac and empty the Trash.

Make sure 1Password is properly configured to sync with Dropbox

Set up syncing with Dropbox in 1Password on all your devices. When you configure Dropbox in 1Password:

  • Sign in to the same Dropbox account on every device.
  • Choose the same vault on every device if you’re asked to choose one.
  • Wait for Dropbox to finish syncing before setting up your next device.

Help

Getting tired? We feel you. It’s really frustrating. There are so many things to check, and it takes a lot of time. There’s an easier way to keep your devices in sync – a 1Password account.

To thank you for your longtime support, and to apologize for your inconvenience, we’d like to offer you a special deal on a 1Password account.

Get 2 months free when you sign up for a 1Password account.

Reset your Dropbox data

If none of the above steps help, you’ll need to remove your data from Dropbox and start syncing again. To do this, you’ll need to pick one device that has the 1Password data you want to keep. The others will be reset and synced from that device.

It’s easiest to do this on a Mac, iPhone, or iPad, so you should choose one of those if at all possible.

If the data you want to keep is on a Mac

  1. Reset the Dropbox data in 1Password on your Mac:

    1. Open and unlock 1Password.
    2. Choose 1Password > Settings or Preferences > Sync.
    3. Select your vault and change the sync selection from Dropbox to None.
    4. Select Delete your data from Dropbox and click Disable Sync.

  2. On your other devices, reset 1Password. This will remove all 1Password data stored on those devices:

    • Mac and Windows: Open 1Password and make sure it’s locked. Choose Help > Troubleshooting > Reset All 1Password Data and follow the onscreen instructions.
    • iOS: Delete 1Password from your device. Reinstall 1Password   but don’t set it up yet.
    • Android: Delete 1Password from your device. Reinstall 1Password   but don’t set it up yet.

  3. Restart all your devices.

  4. Set up syncing with Dropbox in 1Password on your Mac. Wait for Dropbox to finish syncing before setting up your other devices.

  5. Set up syncing with Dropbox in 1Password on your other devices. Sign in to the same Dropbox account, and choose the same vault you created on your Mac.

If the data you want to keep is on an iPhone or iPad

  1. Reset the Dropbox data in 1Password on your iOS device:

    1. Open and unlock 1Password.
    2. Tap Settings > Sync, choose your vault, and tap Sync Service.
    3. Note the path listed for Dropbox. It should look something like /Apps/1Password/1Password.opvault.
    4. Tap Disable Sync.
    5. Open the Dropbox app and delete the folder at the path you noted.

  2. On your other devices, reset 1Password. This will remove all 1Password data stored on those devices:

    • Mac and Windows: Open 1Password and make sure it’s locked. Choose Help > Troubleshooting > Reset All 1Password Data and follow the onscreen instructions.
    • iOS: Delete 1Password from your device. Reinstall 1Password   but don’t set it up yet.
    • Android: Delete 1Password from your device. Reinstall 1Password   but don’t set it up yet.

  3. Restart all your devices.

  4. Create an empty vault on your Mac or Windows PC and sync it with Dropbox:

    • Mac: Open 1Password. Click More Options, choose Create a standalone vault and follow the onscreen instructions. Then set up syncing with Dropbox.
    • Windows: Open 1Password, choose Create a new vault on this Windows PC and follow the onscreen instructions. Then set up syncing with Dropbox.

    If you don’t have a Mac or Windows PC, you’ll need to delete all 1Password vaults in your Dropbox account before you set up syncing with Dropbox on your iOS device.

  5. Set up syncing with Dropbox in 1Password on your iOS device. Make sure to choose the same vault you created on your Mac or Windows PC. Wait 5 minutes for Dropbox to finish syncing before setting up your other devices.

  6. Set up syncing with Dropbox in 1Password on your other devices. Sign in to the same Dropbox account, and choose the same vault you created on your Mac or Windows PC.

If the data you want to keep is on Windows

  1. On your Windows PC, turn off Dropbox sync and remove your 1Password data from Dropbox:

    1. Open and unlock 1Password.
    2. Click All Vaults at the top of the sidebar or choose View > Show/Hide Vaults (or press Ctrl + D). If you have a different vault selected, you’ll see its name instead of All Vaults.
    3. Click next to your vault and choose Reveal in Explorer.
    4. Note the path listed for Dropbox. It should look something like /Apps/1Password/1Password.opvault.
    5. Click next to your vault, select Disable sync, and click Yes when prompted.
    6. Open the Dropbox app and delete the folder at the path you noted.

  2. On your other devices, reset 1Password. This will remove all 1Password data stored on those devices:

    • Mac and Windows: Open 1Password and make sure it’s locked. Choose Help > Troubleshooting > Reset All 1Password Data and follow the onscreen instructions.
    • iOS: Delete 1Password from your device. Reinstall 1Password   but don’t set it up yet.
    • Android: Delete 1Password from your device. Reinstall 1Password   but don’t set it up yet.

  3. Restart all your devices.

  4. Set up syncing with Dropbox in 1Password on your Windows PC. Wait for Dropbox to finish syncing before setting up your other devices.

  5. Set up syncing with Dropbox in 1Password on your other devices. Sign in to the same Dropbox account, and choose the same vault you created on your Windows device.

If the data you want to keep is on Android

It’s not possible to reset your Dropbox data on Android without deleting 1Password, which will also delete your data. You’ll need to export your data and then import it into 1Password on a Mac or Windows PC.

  1. Export your data from 1Password on your Android device. Do not skip this, or you will lose all your data.

    Tap Settings > Advanced > Export primary vault. Your 1Password data will be saved to a folder named 1PasswordExports in local storage on your device.

    If you don’t see "Export primary vault", contact 1Password Support.

  2. Delete your vault from Dropbox:

    1. In 1Password, tap Settings > Sync.
    2. Note the path to your 1Password vault. It should look something like /Apps/1Password/1Password.opvault.
    3. Quit 1Password.
    4. Open the Dropbox app and delete the folder at the path you noted.

  3. Delete 1Password from your Android device.

  4. On your other devices, reset 1Password. This will remove all 1Password data stored on those devices:

    • Mac and Windows: Open 1Password and make sure it’s locked. Choose Help > Troubleshooting > Reset All 1Password Data and follow the onscreen instructions.
    • iOS: Delete 1Password from your device. Reinstall 1Password   but don’t set it up yet.
    • Android: Delete 1Password from your device. Reinstall 1Password   but don’t set it up yet.

  5. Copy the 1Password.opvault you exported from your Android device to your Mac or Windows PC. Learn how to transfer files from your Android device  

  6. Add the 1Password.opvault you exported to 1Password on your Mac or Windows PC:

    • Mac: Double-click the file to open it in 1Password.
    • Windows: Open 1Password and choose Sync using folder. Select the 1Password.opvault you exported and click Select Folder.

  7. Set up syncing with Dropbox in 1Password on your Mac or Windows PC. Wait for Dropbox to finish syncing before setting up your other devices.

  8. Reinstall 1Password on your Android device.  

  9. Set up syncing with Dropbox on your Android device. Make sure to choose the same vault you created on your Mac or Windows PC.

  10. Set up syncing with Dropbox in 1Password on your other devices. Sign in to the same Dropbox account, and choose the same vault you created on your Mac or Windows PC.

If resetting your Dropbox data doesn’t help

If you’ve tried all the steps above and still can’t sync, make sure that you’re syncing to the right vault, and that it’s actually syncing to Dropbox:

Mac

  1. In Finder, open your Dropbox folder and find your 1Password.opvault or 1Password.agilekeychain file. The default location is in Dropbox > Apps > 1Password, but it may also be in Dropbox > 1Password or elsewhere.
  2. Note the date and time your vault was last modified.
  3. Create a new item in 1Password.

Windows

  1. In Windows Explorer, open your Dropbox folder, and open your 1Password.opvault or 1Password.agilekeychain folder. The default location is in Dropbox > Apps > 1Password, but it may also be in Dropbox > 1Password or elsewhere.
  2. Note the date the default folder was last modified. In a .agilekeychain, it will be inside a folder called data.
  3. Create a new item in 1Password.

If “date modified” doesn’t change

If 1Password didn’t update the vault in your Dropbox folder on your Mac or Windows PC, make sure 1Password is not only syncing with Dropbox but syncing to the folder you’re expecting. This folder should be the same one that 1Password is using on all your devices.

If “date modified” changes

If 1Password updated the vault on your Mac or Windows PC, check to make sure that the vault is making its way to Dropbox. Sign in to Dropbox.com and locate your 1Password.opvault or 1Password.agilekeychain vault.

If your vault isn’t showing up in your account on Dropbox.com, get help on the Dropbox Help Center:

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