Get started

If you see “your items couldn’t be moved automatically”

Get help when 1Password can’t automatically transfer your items to your 1Password account.

If you have trouble automatically moving your existing 1Password data to a 1Password account, you can still manually copy your items.

Step 1: Delete any items that were copied to your account

Some of your items may have been copied to your 1Password account before the problem occurred. To prevent duplicates, open the vault you were transferring items to and remove any items that weren’t already there:

  1. Choose Vault > Switch to Vault and choose your Personal or Private vault.
  2. Select some or all of the items in the vault.
  3. Choose Item > Move to Trash.
  1. Tap the All Vaults icon and choose your Personal or Private vault.
  2. Tap Select Items and select the items, or tap the checkbox above the list to select all items.
  3. Tap Trash.

Step 2: Copy items to your 1Password account

Copy your items to your new account. You only need to do this on one device.

  1. Choose Vault > Switch to Vault and choose your Primary vault.
  2. Select all the items in the vault.
  3. Choose Item > Copy to Vault and select a vault in your 1Password account.
  1. Tap the All Vaults icon and choose your Primary vault.
  2. Tap Select Items, and tap the checkbox above the list to select all the items in the vault.
  3. Tap Copy and choose a vault in your 1Password account.

Step 3: Remove the old Primary vault

After you’ve copied everything to your new account, remove the old Primary vault so you don’t have duplicates of everything:

  1. Choose Vault > Switch to Vault > Primary.
  2. Choose Vault > Delete Vault.
  1. Tap Settings > Vaults > Primary.
  2. Tap Delete Vault.

If you can’t remove the old Primary vault, make sure you’ve migrated all your standalone vaults. Then remove them and try again.

If you use 1Password on other devices

If you use 1Password on other devices, learn how to set them up.

Get help

If you need help moving your data to a 1Password account, contact 1Password Support.

Published: