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If you see “your account couldn’t be created”

Get help when you’re having trouble signing up for 1Password.

About the message

You may have trouble signing up for 1Password if you’re using:

  • a poor Wi-Fi or cellular connection
  • a VPN
  • a firewall, proxy server, antivirus, or other security software
  • an ad blocker or other content blocker
  • an old or incompatible browser
Your account couldn't be created. Check your network connection and try again.

What you should do

If you see an error when you try to create a 1Password account, try the following steps:

  • Restart your wireless router or connect to a more reliable network and try again.
  • Turn off your VPN and try again.
  • Add the 1Password ports and domains to your whitelist and try again.
  • Turn off your ad blocker or content blocker and try again.
  • Make sure you’re using the latest version of a supported browser: Safari, Chrome, Firefox, Brave, Opera, or Microsoft Edge. Then try again.

Get more help

If you still can’t create an account, contact 1Password Support.