Saving and filling passwords

If 1Password cannot fill an item in your browser because its code signature or identity could not be verified

Get help when you see a message that 1Password can’t verify the identity of your browser.

About the message

1Password can't verify the identity of your web browser

For your protection, 1Password verifies the identity of your browser before filling your information, like passwords, credit cards, or addresses. When 1Password verifies your browser’s code signature, your information stays exactly where you expect it to: in 1Password or filled on the right page.

What you should do

Seeing this message does not always indicate a security problem. The solution may depend on which browser you are using.

Chrome or Firefox: Restart your browser

1Password can’t verify the identity of your browser if it’s in the middle of an update. Quit your browser and restart it. Doing so will allow the update to complete, and the signature will once again be valid.

Chromium: Use a browser that has been signed

The Chromium team has no plans to begin signing Chromium. That means 1Password has no way of knowing if your Chromium installation is safe. Switch to a browser that has been signed, like Chrome, Safari, or Firefox.

Beta versions of Safari and Chrome: Use the 1Password beta

If you use a beta version of a major browser, like Safari Technology Preview, use the latest beta version of 1Password.

If you still see this message

If none of the above suggestions helped, try the steps below.

Place browsers in the Applications folder

1Password for Mac can only reliably verify the signature of your browser if it is in the Applications folder. If your browser is in a subfolder or somewhere else on your Mac, move it to the Applications folder.

Restart your computer

Restart your computer before going further. It’s a simple step with no downside.

Still need help?

If this article didn't answer your question, contact 1Password Support.