Get help
- If you can’t find your data, or it’s not on all of your devices
Get help if your 1Password data is missing, like if it’s not syncing to some of your devices.
- If you forgot your Master Password or you can’t unlock 1Password
Get help when you’re having issues unlocking 1Password because you lost your Master Password or it isn’t accepted.
- If you see “1Password cannot be open during installation”
Get help when you see a message that 1Password cannot be open while trying to update the app from the App Store.
- If you see “1Password is damaged and can’t be opened”
Get help when you see a message that you need to delete 1Password and download it again from the App Store.
- If you see “1Password failed to connect to 1Password mini” when trying to open 1Password
Get help when you can’t unlock 1Password because it fails to connect to 1Password mini.
- If you see “extra copies of 1Password found”
Get help when multiple copies of 1Password on your Mac are causing trouble opening or updating the app.
- If your device was lost or stolen, and it has your 1Password data on it
Get help when you lose your device. Find out how 1Password protects your information and what you should do.
Learn more
- 1Password backups
Learn everything you need to know about 1Password backups, like how to create and manage them and where they are located.
- How to back up and restore data in 1Password 3 for iOS
You can manually create and restore backups of the 1Password data on your iOS device if you’re using the 1Password 3 app.
- How to change your Master Password
You can change your Master Password at any time, like when you want to make it stronger or if it was used for another account.
- How to export data from 1Password
You can export your 1Password data if you want to move it to a different app.
- How to open a .agilekeychain_zip backup
You can open a .agilekeychain_zip backup created with 1Password 3 for Mac on your Mac or Windows PC.
- How to reset your 1Password data and start over
You can reset 1Password if you need to set it up again.
- How to uninstall 1Password
You can completely remove the 1Password app, the 1Password extension, and all your 1Password data.
- Move your data from Dashlane to 1Password
You can transfer your passwords and credit cards from Dashlane into 1Password on 1Password.com.
- Move your data from Encryptr to 1Password
You can transfer your Passwords, Credit Cards, and General items from Encryptr into 1Password on 1Password.com.
- Move your data from LastPass to 1Password
You can transfer your Sites and Secure Notes from LastPass into 1Password on 1Password.com.
- Move your data from RoboForm to 1Password
You can transfer your passwords from RoboForm into 1Password on 1Password.com.
- Move your data from SplashID to 1Password for Mac
You can transfer your passwords and other information from SplashID into 1Password on your Mac.
- Move your passwords from Chrome to 1Password
You can transfer your passwords from Chrome into 1Password on 1Password.com.