Data and backups

Get help if your 1Password data is missing, like if it’s not syncing to some of your devices.

Get help when you’re having issues unlocking 1Password because you lost your Master Password or it isn’t accepted.

Get help when you see a message that 1Password cannot be open while trying to update the app from the App Store.

Get help when you see a message that you need to delete 1Password and download it again from the App Store.

Get help when you can’t unlock 1Password because it fails to connect to 1Password mini.

Get help when multiple copies of 1Password on your Mac are causing trouble opening or updating the app.

Get help when you lose your device. Find out how 1Password protects your information and what you should do.

Learn everything you need to know about 1Password backups, like how to create and manage them and where they are located.

You can manually create and restore backups of the 1Password data on your iOS device if you’re using the 1Password 3 app.

You can change your Master Password at any time, like when you want to make it stronger or if it was used for another account.

You can export your 1Password data if you want to move it to a different app.

You can open a .agilekeychain_zip backup created with 1Password 3 for Mac on your Mac or Windows PC.

You can completely remove the 1Password app, the 1Password extension, and all your 1Password data.

You can transfer your passwords and credit cards from Dashlane into 1Password on 1Password.com.

You can transfer your Passwords, Credit Cards, and General items from Encryptr into 1Password on 1Password.com.

You can transfer your Sites and Secure Notes from LastPass into 1Password on 1Password.com.

You can transfer your passwords from RoboForm into 1Password on 1Password.com.

You can transfer your passwords and other information from SplashID into 1Password on your Mac.

You can transfer your passwords from Chrome into 1Password on 1Password.com.