1Password account
- If you can’t sign in to your 1Password account
Get help signing in to your 1Password account, like when you can’t find your Secret Key or don’t know the sign-in address for your team.
- If you forgot your 1Password account password or you can’t unlock the app
Get help when you’re having issues unlocking 1Password because you lost your account password or it isn’t accepted.
- If you have an issue when you try to sign in, create an account, or manage your subscription on 1Password.com
Get help when you’re having trouble creating an account, signing in, or entering your credit card information using 1Password in your browser.
- If you see “1Password wants to use 1Password.com to sign in”
Get help if you use Duo multi-factor authentication with 1Password and Safari asks you to use 1Password.com to sign in.
- If you see “you can’t use an email address from this domain”
Get help when you can’t change your email address in your team account because the domain isn’t allowed.
- Sign back in to 1Password after your account has been recovered
Learn how to sign back in to 1Password after your account has been recovered.
1Password app
- If you encounter an issue importing from LastPass
Get help with importing from LastPass, like when some of your items don’t import correctly.
- If you see “1Password cannot be open during installation”
Get help when you see a message that 1Password cannot be open while trying to update the app from the App Store.
- If you see “1Password failed to connect to 1Password mini” when trying to open 1Password
Get help when you can’t unlock 1Password because it fails to connect to 1Password mini.
- If you see “1Password has detected an error with your local app database” on your Mac
Get help if you see a message about an error with your local app database when you try to open 1Password for Mac.
- If you see “1Password is damaged and can’t be opened”
Get help when you see a message that you need to delete 1Password and download it again from the App Store.
- If you see “1Password would like to record this screen” on your Mac
Get help when you’re asked to grant access for 1Password to record your screen.
- If you see “extra copies of 1Password found”
Get help when multiple copies of 1Password on your Mac are causing trouble opening or updating the app.
- If you see “your items couldn’t be moved automatically”
Get help when 1Password 7 can’t automatically transfer your items to your 1Password account.
1Password browser extension
- If 1Password cannot fill an item in your browser because its code signature or identity could not be verified
Get help when you see a message that 1Password can’t verify the identity of your browser.
- If 1Password isn’t working in your browser
Get help with 1Password in your browser, like when it won’t save or fill passwords on the websites you visit.
- If the 1Password 3 extension is missing in Firefox 40 or later
Get help when the 1Password button has disappeared from your toolbar in Firefox, and you’re using 1Password 3 and Firefox 40 or later.
- If the 1Password browser extension doesn’t unlock when you unlock the 1Password app
Get help if 1Password in your browser doesn’t connect with the 1Password desktop app.
- If you don’t see the 1Password icon in your browser’s toolbar
Get help when 1Password isn’t showing up in your browser’s toolbar.
- If you see “can’t store local data” in Firefox
Get help when you can’t use 1Password in Firefox because 1Password can’t store data on your computer.
- If you see “The 1Password browser extension needed to restart”
Get help when you see a message in your browser that 1Password needed to restart.
- If you see “unsecured HTTP page” when trying to fill a password
Get help when 1Password warns you that a website isn’t secure.
- If you used the password generator and can’t find the password to sign in
Get help when you used the password generator on a website but your new password wasn’t saved, or you can’t find it to sign in.
Get help
- Find the version numbers for 1Password and your operating system
Learn how to find the version numbers of the 1Password apps, the 1Password browser extension, and your operating system.
- How to send a 1Password diagnostics report
You can send us more information to help resolve an issue you’re having with 1Password.
- If a device you don’t recognize has signed in to your 1Password account
Learn how to secure your 1Password account if you’re concerned about an unknown device.
- If you can’t find your data, or it’s not on all of your devices
Get help if your 1Password data is missing, like if it’s not syncing to some of your devices.
- If your device was lost or stolen, and it has your 1Password data on it
Get help when you lose your device. Find out how 1Password protects your information and what you should do.
- Send an encrypted email to 1Password Support
Learn how to send an encrypted email to 1Password Support.