1Password account
- If you can’t sign in to your 1Password account
- If you forgot your 1Password account password or you can’t unlock the app
- If you have an issue when you try to sign in, create an account, or manage your subscription on 1Password.com
- If you see “1Password wants to use 1Password.com to sign in”
- If you see “you can’t use an email address from this domain”
- Sign back in to 1Password after your account has been recovered
1Password app
- If you encounter an issue importing from LastPass
- If you see “1Password cannot be open during installation”
- If you see “1Password failed to connect to 1Password mini” when trying to open 1Password
- If you see “1Password has detected an error with your local app database” on your Mac
- If you see “1Password is damaged and can’t be opened”
- If you see “1Password would like to record this screen” on your Mac
- If you see “extra copies of 1Password found”
- If you see “your items couldn’t be moved automatically”
1Password browser extension
- If 1Password cannot fill an item in your browser because its code signature or identity could not be verified
- If 1Password isn’t working in your browser
- If the 1Password 3 extension is missing in Firefox 40 or later
- If the 1Password browser extension doesn’t unlock when you unlock the 1Password app
- If you don’t see the 1Password icon in your browser’s toolbar
- If you see “can’t store local data” in Firefox
- If you see “The 1Password browser extension needed to restart”
- If you see “unsecured HTTP page” when trying to fill a password
- If you used the password generator and can’t find the password to sign in
Get help
- Find the version numbers for 1Password and your operating system
- How to send a 1Password diagnostics report
- If a device you don’t recognize has signed in to your 1Password account
- If you can’t find your data, or it’s not on all of your devices
- If your device was lost or stolen, and it has your 1Password data on it
- Send an encrypted email to 1Password Support