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1Password support guide

Learn how to help your team with 1Password and get help when you need it.

This guide contains a collection of resources to help your team get started with 1Password. If you can’t resolve an issue on your own, contact 1Password Support with more information, so we can help you.

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Get to know 1Password for Mac

If you’re new to 1Password, learn how to use the Mac app to manage your passwords, credit cards, secure notes, and more.

Get to know 1Password mini on your Mac

Learn how to use 1Password mini in 1Password 7 for Mac to find and edit items, fill in your browser and apps, and more.

Use the 1Password extension to save and fill passwords on your Mac

Learn how to set up and use 1Password to fill and save usernames and passwords in apps and browsers.

Use Touch ID to unlock 1Password on your Mac

Learn how to set up and use Touch ID to unlock 1Password on your Mac with your fingerprint.


Sync and import

How to sync 1Password with iCloud

You can sync 1Password with iCloud, so you can access your Primary vault on your other Macs and iOS devices.

Move your data from other applications to 1Password

You can transfer your passwords and other information from other applications into 1Password on your Mac.


Learn more

Use Watchtower to find passwords you need to change

Watchtower tells you about password breaches and other security problems on the websites you have saved in 1Password.

1Password backups

Learn everything you need to know about 1Password backups, like how to create and manage them and where they are located.

Get to know 1Password for iOS

If you’re new to 1Password, learn how to use the iOS app to manage your passwords, credit cards, secure notes, and more.

Use the 1Password extension to fill in Safari and apps on your iPhone and iPad

Learn how to use the 1Password extension to fill passwords, credit cards, and addresses in Safari and supported apps on your iOS device.

Use Face ID to unlock 1Password on your iPhone or iPad Pro

Learn how to set up and use Face ID to unlock 1Password with a simple glance.

Use Touch ID to unlock 1Password on your iPhone or iPad

Learn how to set up and use Touch ID to unlock 1Password on your iOS device with your fingerprint.


Sync

How to sync 1Password with iCloud

You can sync 1Password with iCloud, so you can access your Primary vault on your other Macs and iOS devices.


Learn more

Use Watchtower to find passwords you need to change

Watchtower tells you about password breaches and other security problems on the websites you have saved in 1Password.

Get to know 1Password for Windows

If you’re new to 1Password, learn how to use the Windows app to manage your passwords, credit cards, secure notes, and more.

Get to know 1Password mini on Windows

Learn how to use 1Password mini in 1Password 7 for Windows to view and edit items in 1Password, fill in your browser, and more.

Use the 1Password extension to save and fill passwords on your Windows PC

Learn how to save passwords and sign in to your online accounts on the web with the 1Password extension.

Use Windows Hello to unlock 1Password on your Windows PC

Learn how to set up and use Windows Hello to unlock 1Password on your PC with your fingerprint or a simple glance.


Sync and import

How to sync a vault to a local folder

You can put a copy of a standalone vault in a folder on your Windows PC, and 1Password will automatically keep it up to date.

Move your data from other applications to 1Password

You can transfer your passwords and other information from other applications into 1Password on your Windows PC.


Learn more

Use Watchtower to find passwords you need to change

Watchtower tells you about password breaches and other security problems on the websites you have saved in 1Password.

Get to know 1Password for Android

If you’re new to 1Password, learn how to use the Android app to manage your passwords, credit cards, secure notes, and more.

Use 1Password to fill and save in apps and browsers on your Android device

Learn how to set up and use 1Password to fill and save usernames and passwords in apps and browsers.

Use your fingerprint to unlock 1Password on your Android device

Learn how to set up and use Fingerprint Unlock in 1Password on your Android device.

Get help

If the 1Password extension isn’t working in a browser

Get help with the 1Password extension, like when it won’t save passwords or fill them in to pages.

If someone is having trouble syncing with iCloud

Get help when someone is having problems syncing with iCloud, like when items created on one device aren’t showing up on another.

If someone forgot their Master Password or can’t unlock 1Password

Get help when someone is having issues unlocking 1Password because they lost their Master Password or it isn’t accepted.

You can't reset or recover Master Passwords for standalone vaults. Account recovery requires a team or business account.

If you still need help

If someone is still having trouble, contact 1Password Support at support+at@1password.com, and provide the following information:

  • What is the issue? (For example: can’t unlock 1Password, items aren’t syncing, or trouble filling.)
  • How many people are experiencing the issue?
  • Can you consistently reproduce the issue?

To provide platform and version information, learn how to send a 1Password diagnostics report. When sending multiple reports, include them all in the same message.

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