If you forgot your 1Password account password or you can’t unlock the app, you can ask a family organizer or team administrator to recover your account. You’ll receive an email with a link to recover your account. Click the link and follow the steps to get a new Secret Key and create a new account password.
After your family organizer or team administrator recovers your account, you’ll need to sign back in to 1Password on your devices.
Step 1: Find your Secret Key
Tip
Your new Secret Key is automatically saved in the browser you used to recover your account and create a new account password.
- Open 1Password.com in the browser where you created your new account password.
- Sign in to your account.
- Click your name in the top right and choose My Profile.
- Click your Secret Key to copy it.
Leave this page open in case you need to reference your Secret Key for a different device.
Step 2: Sign back in to the 1Password apps
- Open the 1Password app and enter your new account password when prompted.
- Paste your new Secret Key, enter your new account password again, and click Sign In.
If you're signing back in on a different device from where you're viewing your Secret Key, enter it manually.
- Repeat these steps for each device where you use 1Password.
Get help
If you sign in with SSO, you’ll need to set up your trusted devices again after recovery is completed.
If you can’t unlock 1Password after recovery is completed, you’ll need to reset the 1Password apps on your devices, then sign in to your account again. Learn how to start over.
If you still can’t sign back in, contact 1Password Support.