If 1Password isn’t working in your browser

Restart your browser

Before you go further, restart your browser.

After you restart your browser, open and unlock 1Password in your browser to see if the issue is resolved. If it is, you can stop here.

Restart 1Password

If you have the 1Password app installed, restart it.

Update your browser and 1Password

To see if the issue has already been fixed in an update, update your browser and 1Password.

• Update 1Password in your browser
• Update Chrome 
• Update Firefox 
• Update Edge 
• Update Brave 
• Update Safari 

Find out what browser you’re using.

Restart your computer

If you’re still having trouble, restart your computer. Then open and unlock 1Password in your browser to see if the issue is resolved.

If you don’t see the 1Password icon in your browser’s toolbar

Learn what to do if you don’t see the 1Password icon in your browser’s toolbar.

If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

Learn what to do if the 1Password browser extension doesn’t unlock when you unlock the 1Password app.

If 1Password isn’t saving or filling passwords on any website or you don’t see the 1Password icon in form fields

If you don’t see the 1Password icon in form fields when you visit websites, make sure it’s turned on:

1. Click in your browser’s toolbar.
2. Click and choose Settings.
3. Select Autofill and save, then turn on Offer to fill and save passwords.

If you’re using 1Password 7 for Mac and Safari

1. Open and unlock 1Password.
2. Choose 1Password 7 > Settings or Preferences.
3. Click the Browsers icon, then turn on:
   • Always keep 1Password Extension Helper running
   • Show inline menu in Safari
   • Detect new usernames and passwords and offer to save them

If you’re using 1Password 7 for Mac and Safari, and you still don’t see the 1Password icon in form fields, Control- or right-click the web page and choose Show 1Password on this page.

If you’re having trouble saving and filling logins on a specific website

If 1Password is working well on other sites, but you’re having trouble saving and filling passwords on a specific website, follow these steps:

• Check for multiple Login items. If you have more than one Login item for a single website, and some of them have the same password, you won’t be prompted to save the password again. You can still save it manually.
• Save the Login manually. When you save a new Login manually, 1Password will record the form fields on the page even if it doesn’t automatically detect them.

If you can’t sign in after changing your password on a website

If you used the password generator to create your new password, you can recover it in the Password Generator History. Learn how to recover an unsaved password.

If you still can’t sign in, use the website’s password reset feature. Then follow the steps to change the password.

If 1Password doesn’t automatically fill your information when you visit a website

To protect you, 1Password will only fill when you tell it to.

If you’re on the sign-in page for a website, click the 1Password icon in your browser’s toolbar and select the Login item for that site, then click Autofill to fill your username and password.

If you want 1Password to open the website and fill your password, click the 1Password icon in your browser’s toolbar, start typing to find the site you want to sign in to, then click Open & Fill.

Learn more about signing in using 1Password.

If 1Password takes you to the wrong page when you click a Login item

You might need to change the saved web address for that Login item:

1. Open and unlock 1Password.
2. Select the Login item and click Edit.
3. Change the website field to the address of the sign-in page. (For example,  https://www.amazon.com/gp/sign-in.html for Amazon.)

If 1Password for Chrome, Edge, or Brave is slow or doesn’t open properly

If you have one of these issues when you try to use 1Password for Chrome, Edge, or Brave:

• 1Password is slow or doesn’t open when you click the 1Password icon in your browser’s toolbar.
• The 1Password pop-up opens but doesn’t show any information.
• The 1Password icon or menu doesn’t work in fields when you try to save or fill your information.

Then you may want to make sure Update on Reload is turned off in your browser’s developer tool settings:

1. Click the menu button in the top right of your browser and choose More Tools > Developer Tools.

   You can also press Command-Option-I on Mac or Ctrl + Shift + I on Windows or Linux.

2. In the developer tools pane, click the Application tab. You may have to click to see this option.
3. Click Service Workers in the sidebar and turn off Update on Reload, then click in the developer tools pane.

If you’re a web developer, and you need to leave Update on Reload turned on for your work, consider using 1Password in a different profile in your browser.

If you see “Oops, something went wrong while loading”

If you see a “Oops, something went wrong while loading” error message when you open the 1Password pop-up, follow the steps to update 1Password in your browser.

If you previously turned off the option to connect the 1Password browser extension with the 1Password app, follow these steps to turn it back on:

1. Click in your browser’s toolbar to open and unlock 1Password.
2. Click and choose Settings.
3. Select General and make sure Integrate this extension with the 1Password desktop app is turned on.
4. Restart your browser.

If you use Lockdown Mode on your Mac

You won’t be able to use 1Password for Safari if you’ve turned on Lockdown Mode on your Mac. You can use 1Password in another browser or fill your usernames and passwords with Universal Autofill instead.

Get more help

If you tried the above steps and are still having trouble with 1Password in your browser, contact 1Password Support with a description of the problem.