Restart your computer
Before you go further, restart your computer. It’s a simple step and resolves most common issues.
After you restart your computer, open and unlock 1Password in your browser to see if the issue is resolved. If it is, you can stop here.
Update 1Password and your browser
To see if the issue has already been fixed in an update, update 1Password and your browser.
If you previously used 1Password 4 for Windows, uninstall it from your PC to prevent conflicts with the latest version of 1Password. Go to Control Panel > “Uninstall a program”. Select 1Password 4 and choose Uninstall.
If you don’t see the 1Password icon in your browser’s toolbar
Learn what to do if you don’t see the 1Password icon in your browser’s toolbar.
If 1Password isn’t saving or filling passwords on any website or you don’t see the 1Password icon in form fields
If you don’t see the 1Password icon in form fields when you visit websites, make sure it’s turned on. Follow the steps for your browser:
- Open and unlock 1Password.
- Choose 1Password > Preferences.
- Click the Browsers icon, then turn on:
- “Always keep 1Password Extension Helper running”
- “Show inline menu in Safari”
- “Detect new usernames and passwords and offer to save them”
Chrome, Firefox, Edge, and Brave
- Click in your browser’s toolbar.
- Click and choose Settings.
- Turn on “Offer to fill and save passwords”.
If you’re using Safari and still don’t see the 1Password icon in form fields, Control- or right-click the web page and choose “Show 1Password on this page”.
If you’re having trouble saving and filling logins on a specific website
If 1Password is working well on other sites, but you’re having trouble saving and filling passwords on a specific website, follow these steps:
- Check for multiple Login items. If you have more than one Login item for a single website, and some of them have the same password, 1Password won’t ask you to save the password again. You can still save it manually.
- Save the Login manually. When you save a new Login manually, 1Password will record the form fields on the page even if it doesn’t automatically detect them.
If you can’t sign in after changing your password on a website
If you used the password generator to create your new password, you can recover it in the Generator History. Learn how to recover an unsaved password.
If you still can’t sign in, use the website’s password reset feature. Then follow the steps to change the password.
If 1Password doesn’t automatically fill your information when you visit a website
To protect you, 1Password will only fill when you tell it to.
If you’re on the sign-in page for a website, click the 1Password icon in your browser’s toolbar, and select the Login item for that site to fill your username and password.
If you want 1Password to open the website and fill your password, click the 1Password icon in your browser’s toolbar, start typing to find the site you want to sign in to, then click Go.
Learn more about signing in using 1Password.
If 1Password takes you to the wrong page when you click a Login item
You might need to change the saved web address for that Login item:
- Open and unlock 1Password.
- Select the Login item and click Edit.
- Change the website field to the address of the sign-in page. (For example,
Get more help
If you tried the above steps and are still having trouble with 1Password in your browser, send a diagnostics report to 1Password Support along with a description of the problem.